This is my first employer in Singapore but UOB made it easier for me to adopt by providing a suitable and comfortable workplace and a good support system. However, during my time here, there are also no clear KPI.
Working in UOB makes me feel welcomed and enjoyable. I like it that the colleagues feel like family. They care for you and makes you feel at ease. Sometimes you are required to work long hours but at least you get paid overtime.
I enjoy the culture as it is not the typical office workplace and you can chat/laugh with your colleagues.
The working environment in my department - Factoring - was a good place whereby the team is always on a lookout for one another and always providing a helping hand to whoever in need.
Knowledge of the system and the product is also widely shared among colleagues and we keep check of one another to make sure that we always adhere to the strict deadlines and Service Level Agreements set between Business and Operations.
I have learned about customer service in banking sector, some customers are demanded, we need to serve them fast and it is quite a challenge job for me. The enjoyable part of the job is actually when we talking and serving with customers. I treated the customers as our family members or friends so tha they feel happy when banking with us.
Understanding the process of how mine and other departments of the bank operates is crucial in performing daily task. Due to my product and process knowledge, I am able to handle most situations from customer well.
Managing customers and colleagues is a challenge that I learnt how to overcome and as a result I am able to manage most of my customers and my colleagues very well.
The most difficult part of my job would be the odd and long working hours.
The most enjoyable part would be solving problems for my customers and some of the customer express their gratitude to me for going the extra mile to attend and follow up with their prolems. There is great satisfaction for me in doing work that is able to help others.
Fun work place with supportive management. Not all about the numbers but how I personally grow and develop new skills set. Decent amount of red tape and politics, but this is expected of a big company. The most enjoyable part of the job was working alongside my colleagues and learning from them. The office started to get crowded as the company grew and it was fun to get to know new people. There was a lot of variety in what i did each day, ranging from monotonous tasks to new projects that were challenging but mundane.