Assistant Manager (Former Employee) – Oxford, ME – November 30, 2017
A typical day consisted of being understaffed for the amount of foot traffic that entered the store. The retail locations aren't allocated enough payroll hours to accommodate the kind of customer service our team, and I strive to provide. An average day consisted of three people to cover the cash, answer all calls within three rings, greet and assist all customers who entered and fill propane tanks (which is a full-time job in itself); while providing carry and forklift load outs and unloading delivery trucks. I learned that all you can do when working under such daily stress is provide your team and clients your individual best.You can't please everyone all the time, but you can try! My manager was fantastic, and we worked well together to create a top-notch team. The workplace culture is strong but is difficult to achieve the kind of work/life balance they deem important. The hardest part of the job was the constant shifting of hours to accommodate our continuous shrinking payroll budget. The team gets stretched too thin, and attitudes tend to sour under such conditions. The most enjoyable part of my job was the daily interactions with customers and their pets. Helping them with whatever needs that pet parents require. I miss my team and regular feed customers as well. The Oxford location is a unique and busy store.
Asst. Manager (Current Employee) – New Milford, CT – October 19, 2017
There is never enough help. We are always behind. The back room is full of freight and a lot of shelves are empty. Customer satisfaction is very low. I supervise the part time employees. deposit the cash,lock the doors and operate the alarm.
Assistant Manager (Former Employee) – Bad Axe, MI – October 9, 2017
I enjoyed taking care of my customers. I done everything possible to help with the customer needs. The upper management didn't know how to handle daily concerns. I have learned that if you are not one of their favorite people then they will work against you in your job.
interactng with customers
no teammembers to work to help with customers not enough help on the floor
A top heavy lean company that focuses more on the process than the customer or the employee.
Assistant Manager (Former Employee) – CA – September 27, 2017
Lean companies that staff at the barest minimum can not provide the level of customer service required to drive a successful business. Employees are over worked and expected to endure heavy lifting (100+lbs) without aid. management utilized egg timers and processes to drive employee production. No product training or support. Bonuses are promised until the store actually makes their quota then the bar is moved until the store can no longer achieve it. The worst retail experience that I ever endured.
I love the company, for a retail environment tractor supply is one of the best around. Friendly customers and friendly employees. You are encouraged to move up and they prefer to promote within the company.
Usually high paced and stressful. Great customer base though.
Assistant Manager (Current Employee) – GA – September 13, 2017
Customer service is a high priority with this company. They are measuring managers by metrics alone more and more. The company has changed it's management culture a lot since I started working there several years ago. Some are better but not all changes are for the better. They seem to be opening stores faster than their management levels can be fully trained. The benefits are nice but do not fully outweigh the negatives that seem to be creeping into upper management from hiring from outside and not promoting from within. Lots of the products are cheaper made now. I used to love this company but it is more of a struggle to enjoy my job now.
Friendly customers, good benefits for FT, great customer service is pushed
Heavy lifting, intense days, little respect for past job experience from upper management, major change in management culture over last several years
It is hard work lifting and moving heavy merchandise in all types of weather, most of the time with little help due to budget and payroll cuts. When I first started, before all the cuts happened, it was fun and still very exhausting work but worth it because we had a full team. Now its get all of the stuff done, make customers your #1 priority and you get half the time and help.
Assistant Manager (Current Employee) – Deland,Florida – August 14, 2017
Fast paced environment ,always busy I learned about the farming industry, selling all types of feed for all types of livestock, and the different types of supplies needed to suit the customers needs such as fencing,wood and general supplies that are needed to operate a farm.
time goes by quickly, helping customers with their needs
Assistant Manager (Former Employee) – Benton, AR – August 2, 2017
Worked with the most responsibility, Manager was seldom there and the District Manager was her buddy. The other employees were taken care of by the manager and were not held accountable for duties. There were drugs involved. I would not put myself in that position again.
It can be a fun job working with people and pets. The work is honest and enjoyable. Management can be difficult to work with, and there standards of customer service could be better. I tried to make a difference in my store for my customers but management felt I was wasting time. It's never a waste of time to develop a relationships with your customers. We need to listen to their needs and provide the best service we can give them!!
I use to love my company until I got into the management side. They pay SM and up more than what they are worth and step all over the rest of their employees. So much favoritism that I can't stand to even go to work anymore!
This is the best job I have ever work for. It is to help you learn and help you grow within the company.
Asst manager (Current Employee) – Demopolis, AL – June 11, 2017
I enjoy working with TSC. I enjoy taking care of the customers, the store, and also helping my team with whatever they need. The store is a farm and ranch store, that help you help other customers when it comes to feed, fencing, medicine, and also we even have clothes, and boots.
Love working with the customers that talk to you about their animals and the stories that they have of their life. It can be a little stressful but also very fun and a learning experience. I have learned how to take care of some farm animals and love being able to answer questions that people may have about them and if I don't have knowledge of it I definitely get someone who does.
Good job but they need more experienced people not just high school kids
Assistant Manager (Former Employee) – Enterprise, AL – June 5, 2017
This job was fun and challenging. The only part I didn't like was that it was used as a first time job for a lot of high school kids and I felt like more experience was needed in the products and services offered.
Assistant Manager (Former Employee) – Yucca Valley, CA – April 25, 2017
Tractor Supply Co operates on its stores based on the Lean Company model. they understaff and overwork their personnel and do not give them the recourses necessary to provide good customer service. Very often there will be only 2-3 employees on duty at a time in a store that requires a large number of customer carry outs and stocking tasks. Management will often find itself in a position of doing the brunt of heavy lifting and load outs while the only other employee on duty runs the cash register. they incorporate a large number of processes designed to stream line employee tasks and will criticize and critique every step an employee makes on the job.
Assistant Manager (Current Employee) – western washingotn – April 7, 2017
Good growth and chance of advancement. Life/work balance is disappearing within the company. Salary for western Washington is low. Work day changes all the time. You get a chance to help and speak with customers with any and all projects and needs. Management is ok.