I have been with Tractor Supply for a total of 15 years and I have enjoyed about 13 of those years, I have helped with training managers, receivers, team leaders and cashiers. I feel like I have devoted a lot of my time and energy into training managers to only be denied the chance to advance myself.
Asst. Mgr (Current Employee) – Sierra Vista, AZ – May 23, 2018
large work load, yet no help to complete that work load. lack of challenge to merchandise your store to support your customers base need. payroll cuts continue to happen yet more metrics to meet at front end for team members
Assistant Manager (Current Employee) – Hattiesburg, MS – May 14, 2018
Tractor Supply claims that customer service, ethics, and integrity are part of their values when 9 out of 10 times they value unethical means by non-management to create drama and run store. Management means nothing to them. a typical day is where shelves are empty or old sales still posted but not valuing customer to honor prices displayed on items. No assistance is given when lines are backed up or for carry outs, and God forbid it should rain and a customer want propane, employees are scared to get wet.
Assistant Manager (Current Employee) – Stuttgart, AR 72160 – February 18, 2018
Great place to work. Supervises employees, maintained store appearance, set planograms. The most enjoyable part of the job is dealing with the customers. The hardest part of the job would be getting everything you need to accomplish in an 8 hour day.
Tractor Supply was a great place to work. But at times you will get no help when you need it. Other time one might get a District Manager who just wants you gone and when find away to do just that. But all in all we had fun and did our jobs to corporate policy. And the customers was great. Work hard and show them you have the skills and knowledge to do your job and enjoy it.
Assistant Manager (Former Employee) – Oxford, ME – November 30, 2017
A typical day consisted of being understaffed for the amount of foot traffic that entered the store. The retail locations aren't allocated enough payroll hours to accommodate the kind of customer service our team, and I strive to provide. An average day consisted of three people to cover the cash, answer all calls within three rings, greet and assist all customers who entered and fill propane tanks (which is a full-time job in itself); while providing carry and forklift load outs and unloading delivery trucks. I learned that all you can do when working under such daily stress is provide your team and clients your individual best.You can't please everyone all the time, but you can try! My manager was fantastic, and we worked well together to create a top-notch team. The workplace culture is strong but is difficult to achieve the kind of work/life balance they deem important. The hardest part of the job was the constant shifting of hours to accommodate our continuous shrinking payroll budget. The team gets stretched too thin, and attitudes tend to sour under such conditions. The most enjoyable part of my job was the daily interactions with customers and their pets. Helping them with whatever needs that pet parents require. I miss my team and regular feed customers as well. The Oxford location is a unique and busy store.
Asst. Manager (Current Employee) – New Milford, CT – October 19, 2017
There is never enough help. We are always behind. The back room is full of freight and a lot of shelves are empty. Customer satisfaction is very low. I supervise the part time employees. deposit the cash,lock the doors and operate the alarm.
Assistant Manager (Former Employee) – Bad Axe, MI – October 9, 2017
I enjoyed taking care of my customers. I done everything possible to help with the customer needs. The upper management didn't know how to handle daily concerns. I have learned that if you are not one of their favorite people then they will work against you in your job.
interactng with customers
no teammembers to work to help with customers not enough help on the floor
A top heavy lean company that focuses more on the process than the customer or the employee.
Assistant Manager (Former Employee) – CA – September 27, 2017
Lean companies that staff at the barest minimum can not provide the level of customer service required to drive a successful business. Employees are over worked and expected to endure heavy lifting (100+lbs) without aid. management utilized egg timers and processes to drive employee production. No product training or support. Bonuses are promised until the store actually makes their quota then the bar is moved until the store can no longer achieve it. The worst retail experience that I ever endured.
I love the company, for a retail environment tractor supply is one of the best around. Friendly customers and friendly employees. You are encouraged to move up and they prefer to promote within the company.
Usually high paced and stressful. Great customer base though.
Assistant Manager (Current Employee) – GA – September 13, 2017
Customer service is a high priority with this company. They are measuring managers by metrics alone more and more. The company has changed it's management culture a lot since I started working there several years ago. Some are better but not all changes are for the better. They seem to be opening stores faster than their management levels can be fully trained. The benefits are nice but do not fully outweigh the negatives that seem to be creeping into upper management from hiring from outside and not promoting from within. Lots of the products are cheaper made now. I used to love this company but it is more of a struggle to enjoy my job now.
Friendly customers, good benefits for FT, great customer service is pushed
Heavy lifting, intense days, little respect for past job experience from upper management, major change in management culture over last several years
It is hard work lifting and moving heavy merchandise in all types of weather, most of the time with little help due to budget and payroll cuts. When I first started, before all the cuts happened, it was fun and still very exhausting work but worth it because we had a full team. Now its get all of the stuff done, make customers your #1 priority and you get half the time and help.