Lack of leadership, advancement opportunity, work/life balance
Wine and Spirits Sales Consultant (Current Employee) – Texas – September 21, 2017
Total Wine has a distinct leadership problem, among other things. Management is plagued by mixed message syndrome and the current focus of the company seems to be- work as many hours as possible to compensate for low wages, sell the company product to make as much profit for the company as possible, sleep on Sunday. Work / home balance is rendered nearly impossible by the six day work schedule necessary to make ends meet on the low wages.
The organization is quite top heavy, with lots of white shirts buzzing about with very little actual work to do, thus they tend to fixate on inane busy work- whipping up the koolaid, changing price tags, and encouraging upsell techniques. Advancement opportunity seems absolutely dependent on political maneuvering, game playing, how willing an individual is to live at the office, and seems to have zero to do with merit 75% of the time. Inexperienced and untrained managers seem to be everywhere, (with a few exceptions) knowledgeable in company-specific sales tactics but clueless in people skills or actual management ability. There are a small handful of good folks at ground level who shoulder the brunt of the workload, are passionate about product knowledge and customer service, and it is these folks who carry the integrity of the organization.
In general this organization is made up of some really good people and has many good resources / tools at its disposal, they just seem to lack a cohesive plan and the leadership to make best use of them, for which the culture and brand suffer.
great people, discounted booze
long hours, low pay, lots expected, little advancement opportunity