Cashier and Merchandiser (Former Employee) – Chantilly, VA – April 20, 2016
Spent two years here and have mixed feeling. My main boss was a total troll and a drag when she was around. the upside was there were a lot of fun people to work with and you learn a lot about beer and wine. The pay is low though, it is retail after all.
Fast paced with good perks. Hard to be considered fully permanent
Wine Team Member (Current Employee) – Richmond, VA – March 1, 2018
Fine. Nothing permanent but a good stop over if you understand wine. Full time has attractive perks with a fair quantity of free wine for education. Stressful emphasis of WD products and silly customer return policies that end up hurting are my biggest criticism
front end team member (Current Employee) – Bellevue, WA – February 27, 2018
Working at a store like this can look stressful, but you'll always have a group of people to help you find a particular wine/ beer/ spirit and they are always willing to help find whatever it is you're looking for.
Wine Supervisor (Former Employee) – Claymont, DE – February 27, 2018
Not a bad place to work if you don't mind having an ever changing schedule and no room for advancement to the corporate office or management. Do not expect flexibility with your schedule to be returned in your favor either. The part timers here didn't mind, as they had set schedules around their availability but everyone else full time is expected to shuffle their lives around weekly to suit the stores needs. Also, work weeks are at minimum 50 hours and though you are paid hourly and compensated for overtime, the long days, 30 minutes only breaks, and over all burnt out culture of the full timers is a lot to handle for that long of a week.
Front End Supervisor/Customer Service (Former Employee) – Town and Country, MO – February 26, 2018
I was not a good fit, I felt like I was never really part of the management team. They were to clickish. they were to engrossed in selling the Winery Direct products and pushing all day to sell those products. trying to get customers to buy WD instead of the National Brands.
If you like alcohol and can get in full time, it's great!
Seasonal Wine/Spirits Sales Associate (Former Employee) – Las Vegas, NV – February 24, 2018
I was seasonal, so I unfortunately didn't get to stay very long. Management was good, although I have my gripes, as any employee would. The job wasn't hard, but there is room to improve the way the company handles overstock in stores. Overall it was a fun job, and I miss it.
WINE TEAM ASSOCIATE (Current Employee) – Norwalk, CT – February 23, 2018
Total Wine is a great company to work for. Real team and goal oriented. Always a real sense of comradery with the other co-workers. The company is doing exceedingly well, which give you a good feeling to work for a successful company.
Good benefits, real team effort from co-workers.
Hours are irregular, so work life balance is not easy.
Wine Team Member (Former Employee) – Miami Beach, FL – February 22, 2018
Much of the work is interesting and fun, with the pleasure of learning something new daily. The employee discount is excellent, and most of the co-workers are great to work with. For a three billion dollar company, wholly-owned by two brothers, the pay for those below management level is embarrassingly low, with most entry-level employees is below the poverty level. Even supervisors are paid below $20/hour, in spite of the daily stress of their responsibilities. To keep operating costs down, staffing is always inadequate, creating stress because of not being able to properly serve the customers, and complete assigned and necessary tasks. Likewise, a short 30-minute lunch break is inadequate to relax and eat, without gulping down food, further increasing stress levels.
Merchandiser (Former Employee) – Albuquerque, NM – February 20, 2018
The scheduling was completely random, with little regard for personal time. Management was incompetent, they would rarely help with tasks and provided almost no on the job training. The attitude was basically "Figure it out yourself". I remember around 7 employees quitting within two months and they all had similar complaints. Also, I never received a pay raise that was promised in my interview. I cannot recommend this company in good faith. I think this could be a good place to work if the management changed. Maybe give more than a 30 minute break for 10+ hour shifts, and provide a uniform with more breathable fabric for merchandisers.
Management was usually good about granting requested days off.
Very limited opportunity to get a promotion. Some people stay in BA role for 5 years. The IT manager is very scared of taking responsibility after getting suggestion with details like concepts and prototyping.
Front End Team Member (Current Employee) – Fort Myers, FL – February 17, 2018
When hired at Total Wine, the team was fantastic. The managers were attentive and hardworking, always out monitoring the store during the busiest of hours and saving their office work for slower periods. After working there about 4 months a new store was built locally and needed a new team so most of our upper management transferred out to there and we had new managers transferred in. The new managers are unorganized and constantly overwhelmed as our store has a higher volume of customers than the stores they came from.
30% off wine, knowledge of different wine cultures
Management was unresponsive to the needs of the customers and employees
Wine associate (Current Employee) – Fort Myers, FL – February 15, 2018
Sold wine and spirits to customers. Learned about the products by tasting. Learned to judge wine quality and price. The workplace culture was unpleasant and demanding. The most enjoyable part of the job was dealing with customers and with the opportunity to taste wines. The hardest part of the job was dealing with my direct manager who was morbidly obese and did little work.
Assistant Store Manager (Current Employee) – Floida – February 14, 2018
ASM pay is very fair, plus its hourly. BUT you may have to work 60 hours/6 days due to the store always needing people since turnover is very high. Just to busy for some folks to handle. Roles are not as defined as they could be. Feels like your always trying to catch up in this particularly very high volume store. Hours are tough. Late nights then having to work early and so erratic. It makes it hard to get proper rest since your schedule varies so much. Favorite managers get the best schedules. Its retail so not much weekend time off. There are some great perks during busy days like free food for lunches and events. New policies about only having very very short beards are ridiculous in this day and age. Do not even think about tattoos, piercings, hair colors, or even guys allowed to have earrings. Total Wine does not allow any individuality at all. Your a corporate drone. Uniforms are very formal, button down long sleeve shirts and ties. Stores are usually very warm so plan on sweating all day.
Free food, Competitive salaries for management, very reasonably priced health/vision/dental benefits
Rough schedules, very long shifts with few if no breaks. Extremely restrictive rules about hair, beards, earrings, tattoos, etc
Merchandising Team Mentor (Former Employee) – Norwalk, CT – February 12, 2018
Decent work and benefits but poor pay and mediocre management hurt. Bad hours and a general feeling of apathy from most people there. There are a few good coworkers and a single good manager who keep the store running.
Merchandiser/Sales (Former Employee) – Henderson, NV – February 7, 2018
As a merchandiser they want you to put a whole truck away in a 8 to 10 hour shift and pay you only 10 dollars an hour to do it. Some managers are kind and understanding but than you have others that don't care and will throw you under the bus any chance they get. Store manager is barely there. The other employees make the best of if and make it fun to work there. Total wine definitely strives on making sure we have knowledge of wine and spirits I have learned a lot from my other associates and will take that knowledge on to further jobs.Holidays are the best because the week of Christmas they have food brought in that week. You get a bottle of wine and chocolates for Christmas and if you met the sales goal for that week ya get a bottle too. The rest of the year is slow with them only giving part timers 10 to 20 hours a week and full timers get up to 50. Only full time there is are sales associates or merchandiser so its either work physically hard being a merch for little pay or sale wine or spirits and get talked to because you didn't make WD sales for that day. Job overall can be stressful dealing with rude customers who think they are entitled to talk down to you because they are buying a 50 dollar bottle of wine. No room for promotions.
Cashier (Current Employee) – Kendall, FL – February 6, 2018
It can be a little overwhelming at times if you are not use to working in a high paced job such as Total Wine and More. We deal with a lot of customers who ask for strategic things that sometimes can and cannot be found in the store. It takes patience and time working there.
The work ethic on the sales floor is very aggressive. Wine and spirits sales associates are continuously educated on all aspects of wine, beer, and spirits. We make efforts to consciously engaged all associates through our " engagement calendar " bringing fun to the work environment while increasing morale and productivity.
At Total Wine, striving for excellence is always encouraged. We have morning huddles that review the previous days sales, go over an corporate messages for the day, ask for feedback from all employees that morning, and conclude with a drive to bring sales to the expected goals for the day. The morning huddles are a reminder that we stand apart from other wine, spirits, and beer retailers. We offer education to customer. Our intentions are to broaden their horizons while introducing them to new styles and varieties, educating them along the way!!!!
Wine for life..as long as your employed, you receive a case a month
Pay is low for the job requirements, few advancement opportunities
would rather not say (Current Employee) – would rather not say – January 30, 2018
a typical day started out with clocking in, looking in the playbook to see where you would be working, then counting the till, balancing it out, helping customers and working with co workers sometimes. The hardest part of the job was when there's more customer's than employee's and can get overwhelming. It's a fun relaxed work environment, perfect for a student, retired or a stay at home parent.
free lunches on busy days, discounts on wine 30%, 10% beer singles and spirits direct (house brands)
one unpaid 30 minute break, no paid sick time, standing all day, working weekends, nights and holidays
FETM (Current Employee) – Houston, TX – January 29, 2018
This is an amzing company, Family owned and locally owned.You are treated like family. you are trained, challenged. They encourage you to advance. They promote within, they spend alot of money on their employees, training, at times food , water and candy.. Oppertunities to win prizes and they offer a clean and safe enviroment to work.