Cashier and Merchandiser (Former Employee) – Chantilly, VA – April 20, 2016
Spent two years here and have mixed feeling. My main boss was a total troll and a drag when she was around. the upside was there were a lot of fun people to work with and you learn a lot about beer and wine. The pay is low though, it is retail after all.
Assistant Store Manager (Current Employee) – Mountain View, CA – September 12, 2018
Great company very vested in training its associates to provide the best customer service possible. Well compensated to complete training modules. Small box retailer unfortunately trying to become big box.
Total wine is a great place to work if you have an interest in wine, beer, or spirits. They really do invest in the knowledge of their employees. There are programs in place like Wine for life and Beer for life that allow you to take home free product to try and taste to better assist customers. there are wine classes once a month that are free for employees to attend, I personally taught all of the wine and spirits classes at my location. As a regular cashier, associate, or merchandiser the job was fun and easy; however, supervisors and managers work three times as hard for what I believe should be a lot more money. very high volume, hard work, and high goal and metric projections
Team engagement, Advancement opportunity, Benefits, Free wine education trips all over the world
Retail Sales Associate (Service Team Member) (Current Employee) – Charleston, SC – August 24, 2018
This is not a bad place to work, but like most jobs in Charleston, SC, it is an underpaying job. You are worked to the bone in all departments, but given a song and dance why you they can't put in for more of a pay increase. I believe the one unscheduled pay increase I received was only to keep me quiet and they thought that would appease me, all my opinion. However, I am here looking for better paying, more fulfilling job that will be a career. The benefits are excellent, discounts too. The reason I have stayed here for so long is my co workers and the actual store managers are great. I know the managers at the store level can't increase my pay to my desires; they can only request.
Merchandising (Current Employee) – Claymont, DE – August 24, 2018
Several people have gotten injured here, not from falls or accidents, but from repetitive stress injuries. Shoulders, backs, ankles, knees—people have gotten serious injuries from being overworked. $90 million store, but they run a skeleton crew because they are so cheap. Of course that’s only the merchandise crew. The sales associates stand around all day and chit chat or look at their cell phones. I’m sure they would rate the job highly as they get paid to help a couple of customers and then stand there and wait around for most of their day. There is no promotion from within. Not a single manager there was promoted to the position. They don’t learn the job either, so most employees are more competent than the managers are. The owners are brilliant businessmen who created a highly successful company, but it has grown so large they no longer pay close attention to the day-to-day of the individual stores, so the store managers and district managers run the show, and they aren’t competent.
Overtime, some positions require little work
Overworked, poor pay rate, incompetent managers, no chance at promotion
You do not have a set schedule, so you never know when you will be working week to week, making scheduling appointments or other family things difficult. You will also have to be there at least one morning a week at 5 am to stock the shelves before opening. You also need to like talking to people, because it is all about selling them the most expensive botttle in their price range they are looking for. Great coworkers!
Not enough pay for the physical labor your intended to do.
Wine Associate (Current Employee) – Manassas, VA – August 21, 2018
You can not afford any cost of living with this job not living in the commenwealth of VA. Every store is different but they expect that you can work a 10-12 hour shift with a 30min break, break down pallettes when the delivery of our wine products get there sometimes you're doing it by yourself. Not really a team building experience, they take advantage of those they know can get work done but allow others to slack off or do nothing just because they have wine knowledge which is unfair. There is just no team, everyone for themselves. Which is why most of the people who work there are 35+ in age and that is their career but for others they try to hire younger in age they find out quick this is not a job to grow in and to go move to find better jobs or opportunities in life. Selling wine is not unless you're going to school to become a wine sommelier. They don't care about the employees who work in the store only the people who work in their cooperate offices.
Merchandising (Former Employee) – Washington, DC – August 18, 2018
The product categories make the business an interesting place to work. Coworkers are great, outside of the work environment. Management has turned over too much in the last 4yrs resulting in frustration and lack of trust throughout the company.
Total Wine is a great company to work for, the pacing is great, giving you an amount of assignments that works well and is efficient for the great scheme of things. Furthermore management is good at assessing your skills but can sometimes overwork you when it comes to the intensity of said assignments.
Hard to find time off, management can overwork sometimes
Sales Associate (Current Employee) – Wilmington, DE – August 13, 2018
Probably the best place to work in retail. Lots of easy ways to learn about wine/liquor/beer. They try to crosstrain everybody and if you want to learn about something, they'll make it happen. Lots of opportunities to get free booze through training and passing tests. A lot of incentives for wanting to learn. As with every job, the management makes the job and some days they make me want to quit, other days they make me love the company. The customers are probably the best part of Total. They tend to be happier because they know they'll either be drunk soon or are already a little drunk. Overall a pretty good place to work.
I worked here during the holiday season and I thought it would be a fun experience but it was anything but that. Management only cares about selling the brand wines. The best part was being able to learn and taste different wines. This position is great for college kids.
Cashier/Customer Service (Current Employee) – Everett, MA – August 1, 2018
this company is very inspiring. they strive off of customer interaction, and also make thier employees feel welcomed.
im new so i dont have much to say however in 6months ill still feel the same way because im optimistic.
i worked 12-7PM i did some computer based training for a few hours then operated a cash register for the remainder of the day the employee i was shadowing was awesome and made my learning experience enjoyable.
the management is right there for any questions and comments i have or may have,
the schedule is flexible and i can work as many hours as i can handle.
im looking forward to 12hour shifts and advancement.
the hardest part about the job is leaving the customers because they truly make the time worth every second.
the most enjoybale thing about the job is knowing that i can relax knowing i have a uniform that represents the company and what their vision is all about.
i learned that IDing everyone is a safety and company measure that they take very serious.
the workplace culture at the moment seems like something im excited to be apart of.
customers, great management, on hand experience, schedule flexibility and great selection of benefits and products.
their isnt any cons because everything is a Learning experience.
Market Vendor Manager (Former Employee) – Lynnwood, WA – July 26, 2018
The pay with the company was decent for a retail management job (they even pay overtime). Advancement opportunities that were touted as a "priority" were b/s. You would be working for a promotion only to have someone outside of the company to be hired for the position you were working toward. Winery Direct sales seemed to be the only priority that any upper management had (rightly so as this accounted for a huge percentage of profit for the company). This mantra did nothing for morale among Wine Associates and Management though. I would not recommend this company, they abuse, demoralize, and treat their employees unfairly and there is little job satisfaction working for the Trone brothers.