Initiated/hosted training to Internal Customers regarding the Process and support infrastructure.
Efficient in problem analysis to avoid the recurring incidents.
Managed multiple projects involving multi-platform infrastructure (HP VAX/Alpha VMS servers (MicroVAX, AS4100, ES40 and ES45) & HP Proliant Windows 2003/2008 servers (DL360 Gx, DL380 Gx, - more ... & DL585 G5)).
Assessed and documented various Work Instructions for the benefit of the Internal Customers
Proficient in handling urgent changes and Normal changes through Change Management process.
Conducted Incident Recovery calls to handle the ... - less