Productive workplace where colleagues served as my second family
Customer Service Representative (Former Employee) – Techonopark@ChaiChee – June 21, 2013
A typical workday would be answering calls assisting members, non members, assistants with their concerns be it with their ticket reservations, cancellations, revalidations and refunds. We also assist customers/callers with their non reservation/non ticketing concerns regarding membership qualifications, procedures and walk through processes.
I have learned to deal with people of different races, skin and nationality and understand each one's differences. I felt that job becomes easier with colleagues full of energy who shares the same passion as providing excellent customer service. I'm happy to have been commended (be it recognized by paper or not) multiple times which made me feel that I am doing my job with utmost customer service, not compromising company's set standards and goals.
I wished that management could have applied the so-called "open door policy" where they are transparent on how one would realize one's worth for I believe, lines of communication kept open would result to a more harmonious relationship.
The most enjoyable part of the job is that you possibly feel appreciated all the time for effort exerted to serve. That every moment you hear "THANK YOU for your help, you did a great job" inspite and despite the challenges they have encountered and system limitations, be it online or ticketing concerns.