the colleagues are friendly included the Director of Guests Relations, she always encourage the colleagues to work with a friendly smile. The hardest part of my ex-job was handling a lot of difficult guests.
Good experience work in Accor group of hotel very regret after leave from the organisation. Hope to join back if there is another opportunity work for Swissôtel Fairmont group.
We work on rotational roster, sometimes we work day shift, sometimes night shift and afternoon shift. I learned how to do check in check out guests as well as providing them the best service possible.