Fun, yet demanding environment
Customer Service and Sales Executive (Former Employee) – Singapore – March 19, 2019
I started the day with follow ups on my cases if there is any, once the retail shop opens where customers would come for their transactions where we will serve them on a queue basis. Lately, the management had been implementing telesales leads for more sales revenue.
The team staffs and managers in the outlet are always dynamic and helpful towards one another while the higher up management always focused on the results desired.
The challenges that we always faced would be as a frontliner, we will deal with customers, some can be nasty, disputive and unreasonable and we will have to solve their issues as professionally and quick as possible. While that being said, the team would work well as one to make sure operations on a daily basis would go smoothly.
Enhances Communication Skills
Long Hours & Irrelevant workload