Singtel
Singtel Employee Reviews for Customer Care Specialist
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Flexible work place
Office hour
Learn to handle dispute customers
Learn to handle new system during migration
Challenging customer experience
Hard work less recognized
Good medical benefits
Learn to handle dispute customers
Learn to handle new system during migration
Challenging customer experience
Hard work less recognized
Good medical benefits
Personal Opinion
Daily activity will be to answer calls and answer any enquiries. The job is not as simple as it seems though. As there will be daily updates like promotions, you will require to look for it. Hard part would be answering a disruptive customer due to dissatisfaction etc. Enjoyable part would be due to the team you are working with. If they are fun, it makes your day enjoyable.
Productive workplace
It was a three month contracts therefore unfortunately couldnt learn much, whilst working there learnt how to handle rage customers with a calm and attend to their queries.
Fun workplace
Product knowledge is easy once you get the hang of it. Awesome colleagues gives you the motivation to come to work everyday. A room filled with TV and huge bean bags makes you look forward to lunch breaks!
Pros
Free lunches
Challenging environment with good colleagues
A typical day at work would involve answering phone calls and handling complaints from corporate customers. I've learned to be patient and handle complaints professionally.
Family based culture
The time I had with Singtel was enjoyable as our colleagues are keen to help whenever I stumble into a tricky situation/task. We treat one another like family.
Work Life Balanced
Working at SingTel, in my department, allowed me to have contact with a vast range of business customers.
This job helped me to deal better with nasty and persistent customers who insist in their ways and to better my services.
I sure have learnt a whole lot while working here but it's time to move on as there isn't much room for advancement.
This job helped me to deal better with nasty and persistent customers who insist in their ways and to better my services.
I sure have learnt a whole lot while working here but it's time to move on as there isn't much room for advancement.
Pros
office hours
Cons
no room for progression
Work place
- Flexible working Shift
- Friendly coworkers
- Hardest part of the JOB- work with unprofessional/ irresponsible Team Leader
- Friendly coworkers
- Hardest part of the JOB- work with unprofessional/ irresponsible Team Leader
Pros
na
Cons
na
productive
im interested in mobile technology and in this job I talk people through the details of phones ,plan equipment and all sorts of general inquires and billing as well I have gained a great deal of knowledge and I enjoy helping people improve their work
some could say its one of the toughest job to maintain but when you deal with customers daily basis it make you to be more patient and sort out the issue and i enjoy helping customers
some could say its one of the toughest job to maintain but when you deal with customers daily basis it make you to be more patient and sort out the issue and i enjoy helping customers
fun working environtment
attend to billing enquiries.
adv cust on why their lines are cut off.
liase with other departments to find out more on customer's billing issues.
adv cust on why their lines are cut off.
liase with other departments to find out more on customer's billing issues.
Productive and Fun work place
SingTel will groom each employee to be the best. Will acknowledge hard work and will implement never ending training to make sure that each deserving employee will not be stagnant.
Pros
good incentive
Cons
no quota for foreigners