Singtel Employee Reviews in Serangoon

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5.0
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fun working place
Customer Service Representative (Former Employee) –  SerangoonSeptember 4, 2018
how to resolve customers phone technical issue.
how to ampathy customer


working in a fun enviroment

know how to manage the stress level

have a monthly gift if hit the amount if good feedback
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4.0
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Great Company
Manager (Former Employee) –  serangoon northJune 26, 2018
Great company to work, learned testing management, vendor management, project management

Great company to work for and highly motivated profesionals are working in this company
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5.0
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The workplace culture
Project Manager (Current Employee) –  serangoon northMarch 27, 2018
The typical workplace culture in SingTel is very encouraging yet challenging. There are demanding projects however, based on the support from management, we are able to deliver projects in order to achieve company's goals.
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3.0
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Personal Opinion
Customer Care Officer (Former Employee) –  serangoon northJanuary 17, 2018
Daily activity will be to answer calls and answer any enquiries. The job is not as simple as it seems though. As there will be daily updates like promotions, you will require to look for it. Hard part would be answering a disruptive customer due to dissatisfaction etc. Enjoyable part would be due to the team you are working with. If they are fun, it makes your day enjoyable.
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4.0
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Productive workplace
Customer Care Officer (Former Employee) –  Serangoon NorthJanuary 10, 2018
It was a three month contracts therefore unfortunately couldnt learn much, whilst working there learnt how to handle rage customers with a calm and attend to their queries.
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4.0
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Call Center Enviroment
Call Center Care Officer E-mail Department (Former Employee) –  SerangoonJanuary 10, 2018
Replying E-mails from Customers regard to all Mio and SingNet Broadband Inquires
Perform investigation from feedback received,
Resolve complaints / feedback and escalate to the various levels
Advised customer of all query pertaining to their inquiries
Advised customers of promotions and eligibility to re-contract.
Assist in handling both inbound and outbound calls in a timely manner.
Able to handle calls with professionalism and patience,
Ensure a proper closure of all calls
Ability to understand customer's needs and provide appropriate solution and attention
Provide general administrative support where applicable
Cons
Contract Assignment With Agency
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4.0
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Hectic
Team Leader - Web Chat (Current Employee) –  SerangoonSeptember 9, 2017
Singtel is a great company, they are innovative and is always trying to be ahead. I love working for Singtel. I have worked with Singtel for about 7 years now and currently looking for a change.
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4.0
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fun and nice working environment
billing executive (Current Employee) –  serangoon northJune 9, 2017
good place to work, colleagues are friendly and fun. lesser poltics.
earn to be a better team player, more patient with customers. hate to handle unreasonable customer. feel happy whencustomer compliment me.
Pros
gd benefit
Cons
job not stable
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4.0
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Work place
Customer Care Officer (Former Employee) –  SerangoonJanuary 16, 2017
- Flexible working Shift
- Friendly coworkers

- Hardest part of the JOB- work with unprofessional/ irresponsible Team Leader
Pros
na
Cons
na
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4.0
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excellent work life balance
Solutions Designer (Current Employee) –  SerangoonAugust 2, 2016
Coming from a vendor and system integrator, working at the client side which is now working at Singtel is a big relief and break for me. I know how vendors work and think and thus it gave me the necessary skills in managing the expectations of both vendor and stakeholders.
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4.0
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Good and Bad...
Customer Service Officer (Current Employee) –  SerangoonMay 22, 2016
The pros about working over there is having good colleagues/superior who were able to assist whenever I faced any difficulties whereas the cons were facing demanding and impolite customers which I think is normal in customer service industry.
Pros
Nice Colleagues within the team. Loads of incentive rewards. A lots of training opportunities
Cons
The chances of career progression are extremely slim. High employee turnover.
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3.0
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Fast Paced workplace
Customer Service Officer (Current Employee) –  SerangoonApril 13, 2016
-My job scope is to handle escalated case assigned daily, investigate and provide resolution for customer with right expectation set
-I learned to keep calm under pressure, communicate with customer with soft skills, respond quickly to customers' enquiries
-I liaise with stakeholder to manage customer expectation and work well with team members to achieve our goal
-The hardest part is handle customer without full support from stakeholders
-Having lunch with colleagues is the most enjoyable moment.
Pros
Friednly environment
Cons
High volume of escalated cases
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2.0
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team work with colleagues
Customer Service Officer (Current Employee) –  SerangoonApril 12, 2016
- how to be patient/ listening when customer dispute
- learning communication skill when meet with difficult customer
- the most enjoyable is the moment have a fun with colleagues when we're feel stressful during work.
Pros
free lunch, movies.etc
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5.0
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Productive, Team work, Good working environment
Project Management (Former Employee) –  Serangoon NorthMarch 23, 2016
It was a busy day to provide system maintenance and ensure 100 % uptime for system testing and training. It was a great challenge when I was doing the system upgrade for the live production environment.
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3.0
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provided full and complete traning and team work
Customer Service Executive (Former Employee) –  SerangoonMarch 5, 2016
Manage customer dispute and complain, escalated cases assigned from Singtel Hotline/Engage and provide advice / resolution to customer. Now, with my one year experience in Singtel, i managed to handle customer with their disputation and expectation.
Pros
Free team treat, monthly lucky draw sales achiver rewards.
Cons
KPI too difficult to hit.
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4.0
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Manageable workplace
Customer Support (Former Employee) –  Serangoon VillageJanuary 18, 2016
**Doing Inbound and Outbound Calls.
**Doing Follow Up
**Liaising with Stackholder by using email/Calls
**Upsales service
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2.0
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fun working environtment
Customer Care Officer (Former Employee) –  serangoonFebruary 11, 2015
attend to billing enquiries.
adv cust on why their lines are cut off.
liase with other departments to find out more on customer's billing issues.
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5.0
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Productive and Fun work place
Customer Care Officer (Former Employee) –  Serangoon, S00December 6, 2014
SingTel will groom each employee to be the best. Will acknowledge hard work and will implement never ending training to make sure that each deserving employee will not be stagnant.
Pros
good incentive
Cons
no quota for foreigners
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2.0
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Admin Assistant
To handle project team members by assisting (Former Employee) –  Serangoon NorthMarch 2, 2014
To handle project team members by assisting in paper work, Filing and taking minutes of meeting and to work in site office.
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Overall rating

3.8
Based on 223 reviews
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3.7Work/Life Balance
3.6Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.6Culture