-My job scope is to handle escalated case assigned daily, investigate and provide resolution for customer with right expectation set
-I learned to keep calm under pressure, communicate with customer with soft skills, respond quickly to customers' enquiries
-I liaise with stakeholder to manage customer expectation and work well with team members to achieve our goal
-The hardest part is handle customer without full support from stakeholders
-Having lunch with colleagues is the most enjoyable moment.
High volume of escalated cases