SingTel Employee Reviews

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Work life balance and Fun working place
Process & Communication Executive (Former Employee) –  SingaporeSeptember 10, 2018
Best colleagues and nice environment to work, lot of learning opportunity that one can grow so much. always have the option to review and take good feedback to improve policy., if there is any lack or any gap company will fix it for the staff as well as the way do for our external customer.
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fun working place
Customer Service Representative (Former Employee) –  SerangoonSeptember 4, 2018
how to resolve customers phone technical issue.
how to ampathy customer


working in a fun enviroment

know how to manage the stress level

have a monthly gift if hit the amount if good feedback
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Flexible work place
Customer Care Officer (Current Employee) –  serangoon northJuly 16, 2018
Office hour
Learn to handle dispute customers
Learn to handle new system during migration
Challenging customer experience
Hard work less recognized
Good medical benefits
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stable job but no career advancement
Customer Service Executive (Former Employee) –  OrchardJuly 11, 2018
nice working place, colleague very friendly, clubhouse below staff canteen, food in canteen affordable with staff discount,, varieties of food, nice and cooling environment /area
Pros
stable job
Cons
management tend to micro manage staff
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Great Company
Manager (Former Employee) –  serangoon northJune 26, 2018
Great company to work, learned testing management, vendor management, project management

Great company to work for and highly motivated profesionals are working in this company
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Internship
Service Desk (Former Employee) –  SingaporeMay 9, 2018
Comfortable with the flexible office hours. Managed to handle calls from Australia, New Zealand, India and many more. As a level 1 agent, i've learnt how to explain all sorts of issues to the users such as Mobility, Desktop Issues and Network Issues through the phone.
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Not Bad
Temporary Administrator (Former Employee) –  Tanjong KatongMay 1, 2018
There is nothing much to say since I only worked for few months. People were quite friendly and nice to talk to. Workload was ok since there were not much responsibilities passed to temp staffs.
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A Traditional Place to work
Sr. Project Manager (Current Employee) –  SingaporeApril 1, 2018
Singtel is a organization to work with traditional values.
The core values Singtel put forward are
Challenger Spirit
Customer Focus
Integrity
Personal Excellence
Teamwork
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The workplace culture
Project Manager (Current Employee) –  serangoon northMarch 27, 2018
The typical workplace culture in SingTel is very encouraging yet challenging. There are demanding projects however, based on the support from management, we are able to deliver projects in order to achieve company's goals.
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Fun workplace
Business Analyst (Former Employee) –  Central SingaporeMarch 26, 2018
Good working environment and good culture. Learned excel more in-depth and co-ordination with other department. cleaning up order logs and prepare of reports for management.
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Productive and Fun place
Business Support (Former Employee) –  Ang Mo KioMarch 3, 2018
A typical workday can be busy and hectic but I have learned how to work in a fast pace environment and how to complete given assignment quickly. The people I met in Singtel were friendly and very helpful. Even though I was just an Intern they took good care of me and let me learn throughout. The allowance I got every month was impressing.
Pros
Good pay
Cons
Little Bored
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Productive
Singtel Promotor (Former Employee) –  IslandwideFebruary 2, 2018
Deal with customers from all walks of life.
Able to help customers out about any queries. Product promotions. More to communicating with customers. High level of patience
Cons
long hours
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Personal Opinion
Customer Care Officer (Former Employee) –  serangoon northJanuary 17, 2018
Daily activity will be to answer calls and answer any enquiries. The job is not as simple as it seems though. As there will be daily updates like promotions, you will require to look for it. Hard part would be answering a disruptive customer due to dissatisfaction etc. Enjoyable part would be due to the team you are working with. If they are fun, it makes your day enjoyable.
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Productive workplace
Customer Care Officer (Former Employee) –  Serangoon NorthJanuary 10, 2018
It was a three month contracts therefore unfortunately couldnt learn much, whilst working there learnt how to handle rage customers with a calm and attend to their queries.
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Call Center Enviroment
Call Center Care Officer E-mail Department (Former Employee) –  SerangoonJanuary 10, 2018
Replying E-mails from Customers regard to all Mio and SingNet Broadband Inquires
Perform investigation from feedback received,
Resolve complaints / feedback and escalate to the various levels
Advised customer of all query pertaining to their inquiries
Advised customers of promotions and eligibility to re-contract.
Assist in handling both inbound and outbound calls in a timely manner.
Able to handle calls with professionalism and patience,
Ensure a proper closure of all calls
Ability to understand customer's needs and provide appropriate solution and attention
Provide general administrative support where applicable
Cons
Contract Assignment With Agency
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Subcontractor for singtel
Field Technician (Former Employee) –  Jurong EastJanuary 1, 2018
Maintenance crew under a subcontractor for singtel.
Learned a a lot about customer service and its standards.
Hardest part of the job was to own my own vehicle and to travel around at my own expenses as part of the job.
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singtel
Product Manager (Current Employee) –  townDecember 27, 2017
culture can be improved. risk taking is not encouraged and any extra thing is frowned upon.
Salary wise is so so only
Hard to get things to move is such many departments and functions and everyone have their own agenda
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Producvitive
Senior Engineer (Current Employee) –  TeleparkDecember 7, 2017
A busy day always as need to dispatch engineer to site. Learened how to manaed customers service. Work closely with Management when higly escalated .Nice people who help when needed. When on cricis a lot of update need to be done. Learn and happy when a fault is resolved.
Pros
During festive season
Cons
12 hrs shift duty
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Good environment
Customer Service Officer (Current Employee) –  Raffles PlaceNovember 28, 2017
a nice place to work at. supportive colleagues who’s willing to guide and teach you along the way. understanding colleagues and a very positive coworkers.
Pros
Free Lunches on occasions.
Cons
long hours.
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Technical Support
Senior Customer Service Care Officer (Former Employee) –  RafflesNovember 22, 2017
Handle day to day Work Tasks which include Attending to Multiple Customer Accounts to meet their Business Request and Timeline

Handle all Technical Enquiries on Home Helpdesk, Troubleshooting and Remote Assistance
Pros
Fun and exciting place to work
Cons
no comments
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Overall rating

3.9
Based on 195 reviews
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Ratings by category

3.7Work/Life Balance
3.5Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.6Culture