SingTel Employee Reviews

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Productive
Singtel Promotor (Former Employee) –  IslandwideFebruary 2, 2018
Deal with customers from all walks of life.
Able to help customers out about any queries. Product promotions. More to communicating with customers. High level of patience
Cons
long hours
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Call Center Enviroment
Call Center Care Officer E-mail Department (Former Employee) –  SerangoonJanuary 10, 2018
Replying E-mails from Customers regard to all Mio and SingNet Broadband Inquires
Perform investigation from feedback received,
Resolve complaints / feedback and escalate to the various levels
Advised customer of all query pertaining to their inquiries
Advised customers of promotions and eligibility to re-contract.
Assist in handling both inbound and outbound calls in a timely manner.
Able to handle calls with professionalism and patience,
Ensure a proper closure of all calls
Ability to understand customer's needs and provide appropriate solution and attention
Provide general administrative support where applicable
Cons
Contract Assignment With Agency
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Subcontractor for singtel
Field Technician (Former Employee) –  Jurong EastJanuary 1, 2018
Maintenance crew under a subcontractor for singtel.
Learned a a lot about customer service and its standards.
Hardest part of the job was to own my own vehicle and to travel around at my own expenses as part of the job.
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singtel
Product Manager (Current Employee) –  townDecember 27, 2017
culture can be improved. risk taking is not encouraged and any extra thing is frowned upon.
Salary wise is so so only
Hard to get things to move is such many departments and functions and everyone have their own agenda
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Producvitive
Senior Engineer (Current Employee) –  TeleparkDecember 7, 2017
A busy day always as need to dispatch engineer to site. Learened how to manaed customers service. Work closely with Management when higly escalated .Nice people who help when needed. When on cricis a lot of update need to be done. Learn and happy when a fault is resolved.
Pros
During festive season
Cons
12 hrs shift duty
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Good environment
Customer Service Officer (Current Employee) –  Raffles PlaceNovember 28, 2017
a nice place to work at. supportive colleagues who’s willing to guide and teach you along the way. understanding colleagues and a very positive coworkers.
Pros
Free Lunches on occasions.
Cons
long hours.
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Technical Support
Senior Customer Service Care Officer (Former Employee) –  RafflesNovember 22, 2017
Handle day to day Work Tasks which include Attending to Multiple Customer Accounts to meet their Business Request and Timeline

Handle all Technical Enquiries on Home Helpdesk, Troubleshooting and Remote Assistance
Pros
Fun and exciting place to work
Cons
no comments
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Excellent
IT Support Engineer (Current Employee) –  SingaporeNovember 1, 2017
Excellent Employer, but loss of Project this Oct. 31, 2017.
• Responsible for the installation and maintenance of broadband services.
• Hands on experience configuring Aztech, Netgear, and Cisco Router/WI-FI with DHCP and etc.
• Provide technical support for sales representatives, clients and business partners.
• Deliver technical- and sales-oriented solutions to clients and business partners.
• Educate and persuade clients and business partners regarding the technical merits of solutions.
• Plan and implement optical fibre, LAN and telephony cabling in customers’ premises.
• Plan and implement Wi-Fi network in customers’ premises.
• Setup and configure equipment’s for broadband triple play services.
• Carry out configuration on routers and switches.
• Own end-to-end service delivery to ensure first-time right installation and restoration work and meet service delivery standards.
• Design and deploy networks.
Pros
travel allowances
Cons
9am-8pm
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Hectic
Team Leader - Web Chat (Current Employee) –  SerangoonSeptember 9, 2017
Singtel is a great company, they are innovative and is always trying to be ahead. I love working for Singtel. I have worked with Singtel for about 7 years now and currently looking for a change.
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Many benefits
Associate Engineer (Current Employee) –  Pasir RisSeptember 8, 2017
Working under pressure. Good Environment and workplace. Bosses are supportive all the time. Many benefits as a staff. Bosses supervision is at highest level.
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Comment
Senior Customer Service Officer (Current Employee) –  Ang Mo KioAugust 24, 2017
A good company to work if the Management take care of their staff and know their value.

Salary is justifiable.

Working environment not too bad.

Good access on networking
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good place to work
Internee (Former Employee) –  SingaporeAugust 6, 2017
internship was done here.Based upon college requriement was shortlisted for this role.EV hub is innovation based company who are into battery operated car manufacturing.
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Great working environment.
Customer Relationship Manager (Former Employee) –  SingaporeAugust 1, 2017
Singtel is my first official full time employment and I was extremely privileged to work for one of the biggest organization in Singapore. My satisfaction comes mostly from retaining our high spending customers.
Pros
Staff discount
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Productive and fun workplace
Sales Promoter (Former Employee) –  SingaporeJuly 31, 2017
A good job for those who wants work life balance. Get to meet plenty of people from all walks of life. Good place to learn, experience and grow. over all the job is enjoyable
Pros
Get to team up with different people most of the time (Expand social life)
Cons
salary wasn't much
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Flexible and fun enviroment.
Customer Service (General Enq Mobile) (Former Employee) –  Ang Mo KioJuly 29, 2017
-Handle all general and trouble shooting calls.
-Escalate cases to relavan department within SLA.
-Manage irate customer's and assist with Manager call back's.
-Fun and happy enviroment.
-Call handling with irate customer's as per day there can be 10 Manager call back's.
Pros
No formal attire required.
Cons
Contract position.
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Challenging environment with good colleagues
Customer Care Officer, Corporate Post-Sales (Former Employee) –  SingaporeJuly 18, 2017
A typical day at work would involve answering phone calls and handling complaints from corporate customers. I've learned to be patient and handle complaints professionally.
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company sent employee to course twice a year. free resort at employee
Senior Associate Technician (Former Employee) –  singaporeJune 25, 2017
Troubleshooting outside customer end, phone line or fiber network. configuration on SDH equipment. 24 hr on job call. Course training for employee for new application. Able to alone at site.
Pros
own time lunch break
Cons
free company for you and family
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fun and nice working environment
billing executive (Current Employee) –  serangoon northJune 9, 2017
good place to work, colleagues are friendly and fun. lesser poltics.
earn to be a better team player, more patient with customers. hate to handle unreasonable customer. feel happy whencustomer compliment me.
Pros
gd benefit
Cons
job not stable
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Productive work place
Solution Architect (Current Employee) –  ComcentreMay 5, 2017
There is alot of challengers in career growth, The culture is so different. It is good place to improve knowledge

Quality Assurance
it has many standards
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Job Security at its best
Associate Engineer (Former Employee) –  SingaporeMay 1, 2017
If you are after job security then SingTel is the perfect place for you. The Job Work / Life balance and Management is second to none. But do not expect fast or quick advancements nor big salaries, unless you are going for top positions.
Pros
Job Security
Cons
Slow progression
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Overall rating

3.8
Based on 171 reviews
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467
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Ratings by category

3.7Work/Life Balance
3.5Salary/Benefits
3.6Job Security/Advancement
3.4Management
3.6Culture