Singtel Employee Reviews

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3.0
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fun and teamwork
Team Leader (Former Employee) –  SingaporeJanuary 6, 2020
An opportunity to interact with various people from other countries in Asia and US. You can attend on-line self-paced training. Flexible working hours according to the customer schedules.
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3.0
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Summary
IT Analyst (Current Employee) –  SingaporeJanuary 6, 2020
Good remuneration and discounts for staff. Review really depends on which department you work for. Relatively good company to work for in my general opinion.
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4.0
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Fun and Proactive working environment
Associate Engineer (Current Employee) –  Bukit Timah Earth StationDecember 23, 2019
Always something new everyday to learn and with great experience. All colleague are willing to share knowledge and guidance to complete all given task.
Pros
Work life balance environment
Cons
Benefits not as good.
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5.0
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fun
Part Time Promoter (Former Employee) –  Jurong WestDecember 18, 2019
the company has a lot of targets to achieve and we have to meet up with the expectations all the time. and the managers are always very strict and is all eyes on part timers
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3.0
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Fun environment
Customer service executive (Former Employee) –  SingaporeDecember 11, 2019
Call handling situation to help respondents to resolve their issues. It will improvise your call handling skills and how to tackle difficult situation during a time constraint. The challenging part of the job is to manage your own feelings and do not take harsh responses personally as it is highly to happen almost every day when you are working as most callers will call in when they are emotionally unstable.
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4.0
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Always very busy
Senior Customer Service Officer (Former Employee) –  SingaporeNovember 24, 2019
Good working experience and a lot of learning and fun working environment. Dealing with a lot of internal and external customers, always busy to ensure customer's satisfaction and to provide services within the KPI.
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1.0
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Extremely Bureaucratic, Slow moving with a poisonous work culture
Employee (Former Employee) –  SingaporeNovember 11, 2019
Positives:
1. Good Work-Life Balance

Negatives:
1. No clarity about roles and responsibilities
2. Poisonous work culture where racism is actually encouraged
3. Very poor paymaster
4. No flexibility in work hours
5. Culture of not taking responsibility
6. Extremely Bureaucratic

Only come here if you are looking for a source of income without any aspirations of growing professionally or learning anything new.
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4.0
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Understanding Management
Admin Assistant in Direct Sales Support Team (Former Employee) –  SingaporeNovember 10, 2019
During my employment at Singtel, there was a lot going on in my life- from funeral of a relative to my wedding day. The managers in my department were very understanding and sympathetic towards all the situation I was in. I enjoyed working at Singtel.
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3.0
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Good colleugue
Customer Service Officer (Current Employee) –  Bukit BatokOctober 31, 2019
Speed is not always the most important factor for an employer. Instead of a fast pace, an employer might value a steady, consistent pace. Or, an employer might hold accuracy, thoroughness, and attention to detail in high regard. Consider the difference between working in a research library, a TV newsroom, and a hospital. The best approach is to play up your strengths that match the job description to emphasize why you’re the best person for the job.
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3.0
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Rigid
Senior Executive (Current Employee) –  OrchardOctober 12, 2019
Organisation has many layers of red tape. There's a lot of new businesses forming from Singtel, but low risk appetite of management makes the new businesses always playing catch up to the true tech start-ups.
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3.0
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Relaxed and engaging
Representative (Former Employee) –  serangoon northOctober 9, 2019
Handle clients with many inquries on their desite to obtain a new price plan for their postpaid subscription and the device they wish to obtain. Basic troubleshhoting on device error if any. Identifying thier billed charges on being accurate. Suggesting roaming facilities whilw clients are on vacation or business trips overseas.
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4.0
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Peaceful environment
Telemarketer - Part-time Staff (Former Employee) –  SingaporeSeptember 30, 2019
Management does a review on your work every few weeks and recognises your effort when work is done well. They motivate their employees to improve themselves constantly.
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4.0
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Good work place
Technical Support / Field Support Engineer (Former Employee) –  SingaporeSeptember 29, 2019
The Singtel Group is Asia's leading communications group.
We provide a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
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4.0
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Long established
Talent Acquisition Manager (Former Employee) –  SingaporeSeptember 24, 2019
Telco evolving with other businesses to sustain the success and reputation.
Leader in digital implementation and adopting cutting edge technology and providing services to clients
Pros
Good service
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5.0
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Productive and good place to work and learn
Systems Analyst (Former Employee) –  SingaporeSeptember 23, 2019
A good day at work starts with identify unsolved problems or unfinished business from previous day.
I learned how to manage problems and review multiple problems as quickly as possible.
I found it challenging dealing with impatient customers. Especially the non-english speaking clients with bogus technical needs.
Lunch breaks and smoke breaks are usually the best part of working. I get to unwine and have few minutes chats with other colleagues. Its a moment to relax, smile and listen to jokes and comics from co-workers.
Pros
Flexibility work schedules and timing
Cons
Work travel distance for me
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5.0
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Customer Service in call centre related.
Customer Care Consultant (Former Employee) –  SingaporeJuly 16, 2019
Making inbound and outbound calls. Solve people's enquiry. Rotational working shift. Feel relaxed and it's a soothing place to work for. Fun and loving environment.
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3.0
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see below
Friendly and cooperative colleagues. Good Teamwork and challenging tasks. Tight datelines end of the month. Supportive and understanding boss. Flexible lunch hours.
Pros
Na
Cons
Na
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5.0
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Very attractive workplace
Engineer (Current Employee) –  SingaporeApril 20, 2019
You may feel proud to work in this company, vendors will give their full support to you because they want to do business with Singtel. The management also very supportive to equip you with new skillset, but a lot of tasks in you hands which make you need to plan your time wisely for self-upgrade.
Pros
Opportunity
Cons
Ot ot ot
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4.0
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Demanding but positive workplace
Data Centre Operations Associate Engineer (Former Employee) –  SingaporeApril 3, 2019
Management allows you to make your own decision. Allowed plenty of freedom on how to go about doing your work. Doesn't micromanage but yet will check up once in awhile on progress of projects. Certain projects will face top tier management interference which will mess up with your own schedule.
Pros
Work Life Balance, Boss easy to talk to
Cons
Top tier management sometimes unaware of challenges faced.
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1.0
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Bad & Poorly Managed
Customer Service Associate (Former Employee) –  RafflesMarch 22, 2019
Professionally a bad experience for me as there was lack of proper management and supervision in ensuring smooth operation. Team was supervised by a senior from a different department who had zero product knowledge therefore I was not able to clarify work related doubts/issues. Due to the lack of supervision, improper assignment segregation was done, staffs missing in action frequently which resulted to amounting pending works and unhappy clients. Team was led by fresh poly graduates who was still childish and immature, therefore there was a lack of work discipline and unapproachable for work related issues. Despite being in a well established organisation, employees welfare was ignored, there was no discipline in ensuring tasks were completed in a timely and efficient manner, low wage and unhealthy working environment. Therefore I decided to leave the organisation due to the bad impression, bad workplace culture and the unprofessionalism practiced.
Pros
Able to work independently and complete my tasks within my own time frame set.
Cons
Lack of supervision and knowledgeable superior to rely onto. No discipline in the team, low wage and unhealthy environment.
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