A typical day at work: basically serving patient, responsible for patient appt in hospital, t ensure the safety of patient while waiting queue to see doctor.
What you learned: I have learn the needs and the importance of an elderly to see doctor due to thier illness, learn the patience of handling difficult situation, learn to be more responsible of our own act.
Management: management was ok when I first step in, but as years goes by it turn diffrently. More of racists issues,untold change of roster, we kept covering for people when actually we dont have to
Workplace culture: they have very ggod board of organizing charity for the needy, we oftently have campaign to help needy, have classes for certain type of sickness, they thought how diabetic patient to control diet,at times we will also have revise group chat to fasten the process of waiting time for an elderly to actually sees a doctor.That was good indeed
The hardest part of the job: we have to remain calm when patient have to wait long when there a high volume of patient, they will literally scold us for nohing and at time vulglar languange throw to us,at times patients demands certain dates and times for thier folow up in hospital which is at times immposible to get. We are scold again and again. Basically thats thee hardest but however being patience is what polyclinic taught me.
The most enjoying part of the job: having satisfacton when patient leave the clinic with a smile, having collougue gather for company dnd.
At times alot of company free food
Unable to change roster even was told prioir in advance