Fine balance between serving patients while maintaining amicable relations with colleagues, while need to hit targets to satisfy management.
Participant Recruitment Coordinator (Former Employee) – Singapore General Hospital – December 23, 2016
Calling patients to convince them to take part in research-for data collection about the eye health in the three major races in Singapore. The patients will be attended to by a specialist eye doctor/ophthalmologist NOT a trainee. Those who agree will come down for a 2.5 to 3hr eye-check that involves various stations manned by medically trained co-workers.
Working hours can easily spill over to non-working hours as some patients can only be contacted at night, either through phone calls or house visits. Some patients will be needed to be fetched (to and fro) to the Singapore National Eye Centre.
Management will set targets for the team to achieve and I have to ensure they are met, else will have to explain why the attendance is low. Various factors come into play depending on the ethnic group that we are focusing for the particular research. Co-workers, especially those in clinic will want the recruiters to not fill up the appointments to the maximum allowable slots for some reasons such as quality of images captured, long wait involved will make some patients grumpy and even to accommodate certain staff who may take leave during certain periods.
The most enjoyable part is dealing with patients, the satisfaction of knowing that my input has made their experience a good one certainly gives me a high that even my colleagues cannot give.
Fixed lunchtime of almost 1.5hrs(its the break between AM and PM sessions)
Office gossips, high staff turnover