Royal Caribbean Cruises Ltd. Employee Reviews for Customer Care Specialist

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3.9Job Security & Advancement
3.8Management
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5.0
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Fun work environment with great employee perks
Sales and Special Handling/Customer Care (Former Employee) –  Miami, FlJune 9, 2015
I took incoming calls and planned a trip of a lifetime with potential cruise guest. This was my first call center job and I learned fast to communicate and expressing the benefits and features to convince guest to purchase there vacation. I did not find any part of this job hard or difficult. I'm very professional, easy to learn and adapt.
Pros
Excellent nightly cruise rates
Cons
My commute
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Overall rating

4.2
Based on 1,668 reviews
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Ratings by category

3.8Work/Life Balance
3.8Salary/Benefits
3.9Job Security/Advancement
3.8Management
4.1Culture