Republic Services Employee Reviews for Customer Service Representative

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Management is great; They practice Safety First
Customer Service Representative (Former Employee) –  West Grove, PASeptember 17, 2018
Extremely busy in the call center. The phone rings from 8am to 5pm. You are rated on your Average Speed of Answer, Abandonment/dropped calls and 80% Service Level. The Fuel and Environmental fees are confusing to customers. One is constantly attempting to save accounts from cancelling due to quarterly rate increases. One must have the patience of Job to work in the Call Center.
Pros
Benefits
Cons
fast- paced, stressful
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I enjoyed working at Republic Services in Fishers Call Center
Customer Service Representative (Former Employee) –  Indianapolis, INSeptember 6, 2018
I enjoyed working for Republic service, if nit for personal reason I would still be there. My supervisor was very helpful and very helpful. Wush I could go back there.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Stressful environment
Customer Service Representative (Former Employee) –  Charlotte ncAugust 13, 2018
Would not recommend this position. Too stressful and all about numbers not customer service. Management never there when needed. Too much harassment with no ability to assist customers
Pros
None
Cons
Stress
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
clicks among staff
CUSTOMER SERVICE AGENT (Former Employee) –  Anaheim, CAAugust 11, 2018
this place is all about cliques, it's as though it is a high school and it is everyone for themselves there. The management are split into two cliques, and one group is great, while the other just simply do not care about their staff.
Pros
no pros
Cons
management does not care about the stress there and how it affects the staff
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
RS recently relocated to a new building, it's very cool...
Customer Resource Associate (Former Employee) –  Charlotte, NCAugust 7, 2018
The dress code is causal, management is ok, the colleagues are pretty cool (but then again I'm from NYC, so I'm cool and easily make friends). The work culture is cool, management is there to assist you when you need help. RS is a pretty cool and professional place to work. The paid is super decent for the South. Go Get It!!
Pros
The environment is professional
Cons
HR should be more neutral.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
stressful
Customer Service Representative (Former Employee) –  Arlington, TX 76011July 23, 2018
Company was stressful to work for the manager nor supervisor had alot of knowledge about the department that they were working. The company did not have the satisfy the customer attitude. There were alot of dissatisfied customers that were not being serviced.
Pros
was a job
Cons
stressful
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
basic work day
Customer Service (Former Employee) –  Las Vegas, NVJuly 18, 2018
each day may have something different. There is not a lot of pressure and no micromanaging. Nice place to work if advancing is not high on your list of goals.
Pros
vacation time
Cons
advancment
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The only thing nice about this company is the free fruit.
Customer Service Representative (Former Employee) –  Charlotte, NCJuly 7, 2018
Where do i start? Once you are out of training, it goes downhill from there! The two girls who are supposedly your trainers DONT help at all. They get the other girls to do their jobs for them. They are very lazy! Management does not stay on one accord. They tell you conflicting information and then when you get a low quality score, they try to act like they provided you with the wrong information! Those of you coming in through a temp agency PLEASE BEWARE! They basically let got of our entire temp class to make room for the new permanent people they hired. They act like they care about their employees while in training but as Nesting is almost over, they drop you like a bad habit. They don’t care that you may have children or a sick relative to care for. All they care about is themselves and clocking out early! Please don’t be fooled people! This is NOT a good company!
Pros
Free fruit
Cons
Lazy Management
Was this review helpful?Yes 9No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not given a fair chance l
Customer Service Representative (Former Employee) –  Charlotte, NCJuly 5, 2018
I took temporary to perm assignment with company and got terminated for not meeting metrics . They are very cut throat make the job stressful. Management does not give u any feedback or guidAnce but helps to set you up for failure.
Was this review helpful?Yes 9NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very stressfull, constantly adding more work
Dispatch, Customer Service (Former Employee) –  Fairmont, WVJuly 2, 2018
Very stressful, constantly adding more work. Management will give you their work duties until you can't keep up. Policy states in their job description that management can add to you job duties if they feel there is a need.
Pros
lots of perks
Cons
Management hides in their offices and constantly pile more work on you.
Was this review helpful?Yes 3NoReport

Want to know more about Republic Services?

Ask a question
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service
Customer Service Specialist (Former Employee) –  Charlotte, NCJune 24, 2018
Never clear what work will be on any given day and no forward guidance. Lots of management people but little to no explanation of company plans to deal with call flow or guidance to workers.Not enough people to process calls and order flow. Cust hold time consistently over 1/2 hour and many times longer, for months.
Pros
Nice call center
Cons
Too much work left undone. Not enough employees.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Company to work for.
Customer Service Associate (Former Employee) –  Las Vegas, NVJune 20, 2018
Great place to work, had a lot of support from my supervisor. They work with you to help you grow and learn to meet their expectations on the job you are doing.
Pros
They responded to annual survey's and worked to fix the issues.
Cons
Pay on the low side but still great company
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Run while you can
Customer Service Representative (Former Employee) –  Indianapolis, INMay 29, 2018
I worked for this company and it was the worst experience I ever had . Management is very unorganized, unprofessional. I overheard a conversation regarding African Americans and braids and tattoos. I went to hr about what I heard and was advised it was a misunderstanding. On top of overworking and lack of advancement. I decided to quit and go to a company and make less pay but appreciated like any hard worker should . Don’t waste your time . The turn over rate is high because of lack of training and mangers . Nice pay but a waste of time!!!
Pros
None
Cons
Managers
Was this review helpful?Yes 7No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Bad Atmosphere to work
Customer Service Representative (Former Employee) –  King of Prussia, PAMay 22, 2018
horrible management. never coached and managed out place. do not care about their employees. over-worked and underpaid for the job. management was focused on other things than their employees
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Taking temps orders service request
Customer Resource Associate (Current Employee) –  Anaheim, CAMay 15, 2018
Busy call center and taking temps orders starting new resi service and commercial accts as well.
Requesting service for blk items for there homes and exch carts as well
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice Place but can be unpredictable
Customer Service Consultant/Agent (Former Employee) –  Atlanta, GAMay 9, 2018
I worked for Republic Services for just over 2 years. In that span, I was tossed between Customer Service, Sales, and Operations. Wherever there was a need I was asked to go fill in. While it was nice to be needed, it made finding a rhythm hard at times.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Proactive in the work plaxe
Customer Service Representative I (Former Employee) –  New Brunswick, NJMay 6, 2018
Republic was a fun place to work. I learned a lot about people. The work place culture was mixed. The most enjoyable part of the job was helping people. The hardest part of the job was trying to get a customer approved for something that the management was to busy to approve. A typical day would be on the phone taking calls and solving problems.
Pros
awarded for good service
Cons
Healthcare was not good
Was this review helpful?Yes 1No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service
Customer Service Rep (Former Employee) –  Mobile, AL 36609May 1, 2018
Customer Service, call center.
Answer inbound calls and resolve from residential and commercial customers.
Anywhere from 50 to 65 calls a day from many different areas in the country.
Knowledge in financial, billing, and any other issues customers may need.
Ability to handle basic office equipment and data entry.
Pros
Good Bennefits
Cons
Being Down sized was hard
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Allied Waste was bought out by Republic
Customer Service Representative (Former Employee) –  Mount Vernon, OHApril 29, 2018
Location was very dirty and smelly as it is a dumping station. Very stressful office with phones ringing constantly. Office staff was severely underpaid.
Pros
Majority of people were great to work with.
Cons
Company bought out by Republic.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Attendance
Customer Service Specialist (Former Employee) –  Charlotte, NCApril 16, 2018
They change the policy for the attendance in the middle of the year. Setting a lot of people up didn’t care that they told us one thing and changed it. Same with pay they just had different job titles but never increased the pay when they did they just reduced what certain people was doing. Management sucked nobody cares about the employee there no empathy to any situation
Pros
Friendly stuff, nice clean work environment
Cons
Short lunches, poor management
Was this review helpful?Yes 5NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Republic Services. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 1,877 reviews
5473
4477
3420
2231
1276

Ratings by category

3.1Work/Life Balance
3.6Salary/Benefits
2.9Job Security/Advancement
2.9Management
3.1Culture