Looks good on the outside, has all the buzz words but messed up on the inside!
Customer Resource Consultant (Former Employee) – Chandler, AZ – March 12, 2018
Started out looking pretty good, similar core values to my own, Responsible, Reliable, Resourceful and Relentless, do The Right Thing each and Every Time...that soon disappears and it is all about the "numbers" clocking in/out must be precise even if you are on a long call. There is little to no support from your supervisor except for punishment and negativity. Many customers may have to call in 7-12 times for the same problem and Customer Service keeps just taking the same action again and again expecting different results, customers have been sent to collections due to the companies mistakes not the customer. Customers call to cancel their service and many times it can be 2-6 months later and 7-12 phone calls before the company gets around to it. How hard can it be? This is not a lunar moon shot, it is garbage for crying out loud. Just pick it up and get rid of it. You are rewarded for compliance and time perfection, not doing the right thing at all. We make false promises that are often not kept so the customer feels deceived, but as long as we have a bright and cheery attitude then it is all good. If the CEO is really aware of this very poor customer service and allows it to continue then that does not speak well of his leadership.
Nice Physical Environment
Poor Communications, no time for 1:1's or coaching, no opportunity for advancement