Customer Service Representative (Former Employee) – West Grove, PA – September 17, 2018
Extremely busy in the call center. The phone rings from 8am to 5pm. You are rated on your Average Speed of Answer, Abandonment/dropped calls and 80% Service Level. The Fuel and Environmental fees are confusing to customers. One is constantly attempting to save accounts from cancelling due to quarterly rate increases. One must have the patience of Job to work in the Call Center.
CUSTOMER SERVICE AGENT (Former Employee) – Anaheim, CA – August 11, 2018
this place is all about cliques, it's as though it is a high school and it is everyone for themselves there. The management are split into two cliques, and one group is great, while the other just simply do not care about their staff.
management does not care about the stress there and how it affects the staff
The dress code is causal, management is ok, the colleagues are pretty cool (but then again I'm from NYC, so I'm cool and easily make friends). The work culture is cool, management is there to assist you when you need help. RS is a pretty cool and professional place to work. The paid is super decent for the South. Go Get It!!
Customer Service Representative (Former Employee) – Arlington, TX 76011 – July 23, 2018
Company was stressful to work for the manager nor supervisor had alot of knowledge about the department that they were working. The company did not have the satisfy the customer attitude. There were alot of dissatisfied customers that were not being serviced.
The only thing nice about this company is the free fruit.
Customer Service Representative (Former Employee) – Charlotte, NC – July 7, 2018
Where do i start? Once you are out of training, it goes downhill from there! The two girls who are supposedly your trainers DONT help at all. They get the other girls to do their jobs for them. They are very lazy! Management does not stay on one accord. They tell you conflicting information and then when you get a low quality score, they try to act like they provided you with the wrong information! Those of you coming in through a temp agency PLEASE BEWARE! They basically let got of our entire temp class to make room for the new permanent people they hired. They act like they care about their employees while in training but as Nesting is almost over, they drop you like a bad habit. They don’t care that you may have children or a sick relative to care for. All they care about is themselves and clocking out early! Please don’t be fooled people! This is NOT a good company!
Customer Service Representative (Former Employee) – Charlotte, NC – July 5, 2018
I took temporary to perm assignment with company and got terminated for not meeting metrics . They are very cut throat make the job stressful. Management does not give u any feedback or guidAnce but helps to set you up for failure.
Dispatch, Customer Service (Former Employee) – Fairmont, WV – July 2, 2018
Very stressful, constantly adding more work. Management will give you their work duties until you can't keep up. Policy states in their job description that management can add to you job duties if they feel there is a need.
lots of perks
Management hides in their offices and constantly pile more work on you.
Customer Service Specialist (Former Employee) – Charlotte, NC – June 24, 2018
Never clear what work will be on any given day and no forward guidance. Lots of management people but little to no explanation of company plans to deal with call flow or guidance to workers.Not enough people to process calls and order flow. Cust hold time consistently over 1/2 hour and many times longer, for months.
Customer Service Representative (Former Employee) – Indianapolis, IN – May 29, 2018
I worked for this company and it was the worst experience I ever had . Management is very unorganized, unprofessional. I overheard a conversation regarding African Americans and braids and tattoos. I went to hr about what I heard and was advised it was a misunderstanding. On top of overworking and lack of advancement. I decided to quit and go to a company and make less pay but appreciated like any hard worker should . Don’t waste your time . The turn over rate is high because of lack of training and mangers . Nice pay but a waste of time!!!
Customer Service Consultant/Agent (Former Employee) – Atlanta, GA – May 9, 2018
I worked for Republic Services for just over 2 years. In that span, I was tossed between Customer Service, Sales, and Operations. Wherever there was a need I was asked to go fill in. While it was nice to be needed, it made finding a rhythm hard at times.
Customer Service Representative I (Former Employee) – New Brunswick, NJ – May 6, 2018
Republic was a fun place to work. I learned a lot about people. The work place culture was mixed. The most enjoyable part of the job was helping people. The hardest part of the job was trying to get a customer approved for something that the management was to busy to approve. A typical day would be on the phone taking calls and solving problems.
Customer Service Rep (Former Employee) – Mobile, AL 36609 – May 1, 2018
Customer Service, call center. Answer inbound calls and resolve from residential and commercial customers. Anywhere from 50 to 65 calls a day from many different areas in the country. Knowledge in financial, billing, and any other issues customers may need. Ability to handle basic office equipment and data entry.
Customer Service Specialist (Former Employee) – Charlotte, NC – April 16, 2018
They change the policy for the attendance in the middle of the year. Setting a lot of people up didn’t care that they told us one thing and changed it. Same with pay they just had different job titles but never increased the pay when they did they just reduced what certain people was doing. Management sucked nobody cares about the employee there no empathy to any situation