My opinion and experiences.
Customer Service Officer (Former Employee) – Thomson plaza – July 19, 2018
The work is straight forward and simple to handle.
However, the remuneration is very low, and the working hour is long.
We are required to work on most public holidays, without any double compensation.
Most of the staff are cooperative, except for a few.
Nothing is too difficult, except for some people who gets impatient, when there is a sudden influx of customers in the queue for delivery services.
Nothing is too difficult, except for some unreasonable or difficult customers' who loves to complaint; even for some minor issues, or when they could not get a replacement or refunds.
These customers' requires our tactfulness, and soft skill to handle.
At all times, do not offend them, even though, they may be nasty.
Just avoid any argument, and quickly get a fellow colleague to assist you in handling the customer, so as to appease him/her.
However, giving the best services to the customers is the most enjoyable; always serves with a smile, showing that you care.