During my 6 year working in MSD, I have gained intensive training on laboratory and documentation skills.
My trainers were very patient and always provide guidance to make sure that I was competent to perform certain task. I have learnt to be a good planner to meet the tight timeline and a good team player.
The hardest part of this job was dealing with conflict among different teams.There were always unforeseen problems raised during own shift and if other team was not considerate enough, this might create misunderstanding and strained the relationship between different teams.
The fun part working here was when working in the in-process control laboratory where there were only 3-4 people in a team. Team mates worked hand-in-hand and helped one another to get the job done to provide support to the production. We got motivated from each other to get the job done.
At present I am working as a Production Engineer in Singapore for one of the worlds largest Pharmaceutical companies, tasked with implementing improvements and increasing packaging output. To date I have increased output 18% with another 50% increase to follow as Modifications/changes are brought online. I Developed and implemented an effective Predictive and Preventive Maintenance program, along with Pre & Post shift checklists for line Operators and line Technicians to be completed for every Batch.
The Company focus is predominently on processes and risk management. This is understandable given the high publicity risks and legal risks in the pharmaceutical industry. However this focus is in my view extreme, and has prevented the company from bringing the necessary focus on sales and business development. This has translated into low salaries and incentives for the sales force compared to market, overload of work on the sales force (mainly due to the lengthy manual reporting requirements), few resources allocated to sales (for example insufficient sales portfolio management information). The result has been a growing disatisfaction and demotivation of the sales force, with a high and increasing resignation rate.