People Management and Operations Managment
Following are my tipical day at work
Define service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Implement systems, migrating systems to upgraded versions to achieve maximum efficiency in various operations; spearheading - more... process improvement initiatives.
Governance & KPI
As a Global IT Service manager am responsible to conduct governance to address the process gaps, I drive monthly governance and weekly Governance with MESA, APNA and EUNA region and address the ... - less
ProsEducating IT team members on ITSM process
Consminimum work related IT service