I work as an temporary customer service officer in M1, helping out to take in large number of calls from customers. Typically, many customers would call in to book appointments for a government initiative, but there are many customers who would call in to ask us on troubleshooting queries regarding set-top boxes.
I have learnt that as a customer service officer, you have to really shut your ears at times from insults and vulgarities that customers may gave. Initially, I was in for a rude shock, but after a while, I got used to it.
My superiors are so-so, they would change decisions regarding work frequently and often at times we were lost and bewildered with the sudden changes. There are good colleagues which made work bearable. Training given to us was ok, just that sometimes I felt unprepared for customers' demands that was not related to us.
Friendly colleagues, food around the workplace was cheap
Long hours with rotating shift, superiors do not know what they want to do and would change decisions suddenly