M1 Limited Employee Reviews

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5.0
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Great company
Senior Supervisor (Current Employee) –  International Business ParkAugust 3, 2019
It’s a good company to work for. Typical day at work is focused in providing great customer experience. The hardest part of the job is meeting all the kpi daily but the moment you reach your goal, you will feel accomplished.
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3.0
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Customer Service Job in M1 Limited
Operation Support Customer Service (Former Employee) –  SingaporeDecember 26, 2018
I enjoyed working at M1 Limited. I had good teams to support me and learned a lot in trainings. The hardest part of the job was that I needed to give customers correct information and learned how to manage stress at my end. The benefits for S-pass employees were not attractive like they used to be. Around 75% of foreign staffs hold Spass in M1 Limited so HR reduced these benefits to lower company expenses down. However, Work Permit Pass or Employment Pass are different stories. Employees holding these passes have many better benefits and this is a sad fact.
Pros
Working environments
Cons
Long working hours, company benefits (S-Pass)
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2.0
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a classical 9 - 5 environment
Engineer (Former Employee) –  SingaporeNovember 28, 2018
Standard and typical work environment whereby start the day with clearing tons of emails. at 5 pm, will be to start to prep to knock-off. Hardest part is during appraisal season - year end
Pros
phone allowance one every 2 years
Cons
challenging environment
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3.0
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Good place to work with
Senior Consultant (Former Employee) –  Jurong EastOctober 24, 2018
Pay is very low compared to other sectors
Work culture is not bad
Management is neither good or supportive to employees
The most enjoyable part of the job is the team playing
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5.0
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Fun workplace & great team bonding
Customer service officer (Former Employee) –  SingaporeAugust 22, 2018
I have been working in M1 for the past 7 years, there’s a room of improvement and a lots of opportunities given to each and everyone. Good team work and management always care about each staffs.
Pros
Monthly outing with management
Cons
Long hours need to sacrifice for any important launch
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2.0
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Not a good choice to enter into M1
Temporary Staff (Former Employee) –  AljuniedJuly 8, 2018
I work as an temporary customer service officer in M1, helping out to take in large number of calls from customers. Typically, many customers would call in to book appointments for a government initiative, but there are many customers who would call in to ask us on troubleshooting queries regarding set-top boxes.

I have learnt that as a customer service officer, you have to really shut your ears at times from insults and vulgarities that customers may gave. Initially, I was in for a rude shock, but after a while, I got used to it.

My superiors are so-so, they would change decisions regarding work frequently and often at times we were lost and bewildered with the sudden changes. There are good colleagues which made work bearable. Training given to us was ok, just that sometimes I felt unprepared for customers' demands that was not related to us.
Pros
Friendly colleagues, food around the workplace was cheap
Cons
Long hours with rotating shift, superiors do not know what they want to do and would change decisions suddenly
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2.0
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Fun workplace but not a place for you to grow
Customer Service Officer (Former Employee) –  SingaporeJune 30, 2018
Work and life balance need to be reviewed for CS and sales staff
Biased towards ft
No career progression
Difficult to move around within the company

The only thing I like is management from my side and great team that I work with.
Pros
Management very supportive of us, great team
Cons
Long hours, minimum exposure, slow/no career progression
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5.0
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fun workplace
csutomer service corporate (Current Employee) –  Jurong EastMay 21, 2018
-management is very good ,

-learned about new environment from banking to tel-co ,different field and knowledge.

-culture : able to attempt to Singapore working environment , totally different experiences from previous

- typical day at work :peak call volume

enjoyable part in job is talking with customer.

what i ve learned:
-Attitude is as Important as Aptitude
-Embrace Your Authentic Self
-Ask, Listen, Learn
these are three things i have learned
Pros
free lunch
Cons
long hours
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3.0
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Work Environment is ok
Customer Service Officer (Former Employee) –  SingaporeApril 11, 2018
The job itself is quite ok as it allows you to speak with different types of customers.
The work environment is also ok. However, because of the erratic schedule, it is a bit difficult to build friendship among colleagues.
The hardest part of the job is the schedule itself, being erratic.
Cons
shifting schedule
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3.0
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Military style work culture in the call centre
Customer Service Officer (Former Employee) –  SingaporeFebruary 27, 2018
- Fast paced environment.
You will be expected to end the call FAST or you will hear "quickly end call" shouted across the office space. Officers are pushed to achieve quality calls within constraint time.
- Must have strong ability to cope with MANY MANY Changes in operation procedures and not to get confused.
Pros
Medical Benefits
Cons
Shift based and inflexibility in planning leave
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3.0
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m1 limited
Customer Service Officer (Current Employee) –  SingaporeJanuary 26, 2018
Working in the field of customer service is rather difficult in this company. The management in Customer service is not really good & sometimes they really push u to the level that you would not be able to take it anymore. Otherwise in terms of benefits its awesome !
Pros
benefits
Cons
environment
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3.0
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Environment
Sr Client Corporate Consultant (Current Employee) –  Jurong EastJanuary 11, 2018
Work and life balance need to be review for all staff,
As productive of staff should be consider.
Not just push on works area.
Management should look into understand staff need to well care to handle customers.and encourage them with compliments.
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4.0
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Fast paced work environment
Customer Service Officer (Current Employee) –  Jurong EastJanuary 6, 2018
Long hours in call center; training provided for the first few months, need to be independence and have a strong problem solving skills to support customer
Pros
attractive salary
Cons
long hours
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4.0
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A Typical Day at Work with Coffee on my table
Engineer (Current Employee) –  SingaporeNovember 14, 2017
Its easy to pass by a typical day at work by being busy doing daily jobs and tasks to follow up and to be completed. But it would be more of fun and in someway, is like would add more color in a just typical day if you are working (especially in the morning) then you are also sipping your cup of coffee.

A warm coffee fills in not only in your stomach but in your head having a presence of mind and producing alertness while at work. It helps to be more productive in the morning while still fighting with yawning.
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4.0
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Productive & Challenging work place
Customer Service Officer (Current Employee) –  Orchard ParagonAugust 11, 2017
M1 Limited is one of the major telco in Singapore, highly focus on customer service, conduct monthly transaction monitoring to ensure all customer service officer provide the excellent service to customer. Managed to pass the transaction monitoring every month.

Handling customer who are on frustrated due to bill issue, always stay calm and explain/provide solution to customer, is a very challenging part for things that related to money.

Overall, even though the work place is abit stressful, but colleague & management are fun and helpful.
Pros
Benefit & Salary
Cons
Long hours
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4.0
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workplace
Customer Service Officer (Former Employee) –  JurongJune 16, 2017
everything is good, salary good, some people are good. the not good is the customers, some customers really are crazy, expect to be serve like King even have debt with the financial team and demand too high.
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3.0
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Fun Work Place
Customer Service Executive (Former Employee) –  SingaporeMay 23, 2017
Shift work, and rotating shifts
-handle customer enquiries and manage customer's expectation
-helpful management
-fun workplace
-handle billing matters and customer feedbacks
Pros
Good Benefits
Cons
Long Hours
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3.0
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productive and fun working place
Customer Service Officer (Current Employee) –  Jurong EastApril 16, 2017
-5 days per week
-handle customer and manage customer's extectation
-helpful management
-fun workplace
-handle disputable and demanding customers
-solve customer's issue and make them happy and satisfied with my service
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4.0
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fast phase and full of projects
Supervisor (Former Employee) –  SingaporeApril 2, 2017
Tries hard to be on top but need to provide more incentives to staffs to give them moral boost. Need to provide trainings to new and old staff to maintain their focus in achieving company's goal.
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4.0
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Productive, Efficient and Fun working place
Personal Chauffeur (Former Employee) –  10 International Business ParkJanuary 6, 2017
• Personal Chauffeur to local Lady Boss
• Take care of her grandchildren, sending them to-and-fro schools, enrichment centres
• Drive her family members to appointments, leisure activities
• Taking care of family dogs, watering of plants
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Overall rating

3.4
Based on 27 reviews
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3.3Work/Life Balance
3.3Salary/Benefits
3.5Job Security/Advancement
3.2Management
3.2Culture

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