Seasonal Sales Associate (Former Employee) – Tysons Corner, VA – November 27, 2017
I really enjoyed my time working with Lush Cosmetics, however, at times it felt very cliquey within the working group. I also had issues with my people not getting back to me in time with questions I had.
SESA are basically treated like they're worthless... I was hired in August and it is now mid-october with still no sign of a first shift. I also haven't been paid for any of my training in over a month (two pay periods) and have received no answer from management on when I will be receiving that. Also, they hired WAY too many people for the holiday season and consistently lied to us throughout the process (was told I would be Core staff and then was only offered a seasonal contract, was told I would be paid $2 more per hour than I will actually be paid, etc.). Overall a really poor experience so far with no future hopes of it getting better. I suggest to anyone looking to work here to explore other options first as you will likely not make any money for the first several months.
Seasonal Sales Associate (Former Employee) – Kingston, ON – September 20, 2018
I enjoyed working here whole staff was motivated positive and helpful. My whole family enjoyed trying the products! I would highly recommend this position if you are interested in doing retail sales and getting a really good positive experience under your belt.
Christmas Temp (Former Employee) – Bristol City Centre, Bristol – July 31, 2018
Work was enjoyable, the company as a whole are very understanding of personal circumstances. The role itself is very intense and immersive so a genuine interest is needed. Management were well organised but I felt little human interest in ensuring that all staff gel as a team - more out of work activities could help this? V good bonus system
50% discount, product knowledge and living wage
Lack of overtime availability, stand offish management
Seasonal Sales Associate (Former Employee) – San Francisco, CA – June 19, 2018
The job was good for seasonal but I wouldn't want to work there for a long time, I personally didn't enjoy how pushy I had to be towards the customers. Even if the customer didn't need help I had to be talking to them, recommending products, informing, and when they would tell me they wanted to look around I had to be within five feet of them in case they had a question. This is just Lush's policy. Management was amazing, they really cared for you.
Lush's philosophy is more of being there for your customer than attempting to sell their products. They are founded off caring advice and sincerity. The company exactly tells you to get personal with your customer through consultations so that it can be more rewarding on their part, and also yours.
Usually my day would be spent greeting customers when they came into the store and giving them consultations in which i would recommend them products which may be good for them. I learned a lot about ethics, the lush products and how to be a good employee. Management would constantly inform you on where you need to improve. The workplace culture was very nice and welcoming. Nearer the seasonal period, the hardest part of the job was the amount you had to do. You would be constantly running about and expected to know everything which was sometimes stressful. It is a hard job but well worth it for the lovely co-workers, the amazing people you meet and the lovely store environment you're in.
The company is a very enjoyable company to work for. The staff at all levels are passionate and dedicated. They support their staff in numerous ways, this includes in-store and external training. You learn not only about the products you are selling but about the ingredients contained in it and where and how it was sourced. Also, you learn about the effects certain ingredient has on the face and the body.
Seasonal Sales Associate (Former Employee) – West Vancouver, BC – April 4, 2018
I've worked seasonally for LUSH twice now, and I really enjoyed it both times. There are lots of opportunity for rewards based on your performance, and the overall workplace culture is really positive.
Working at Lush wasn’t my favorite. My manager was very fake & she would put on a persona when talking to customers. A big thing Lush believes in is not criticizing customers & my manager stressed that, yet the second a customer my manager or any other staff members had, they would talk about how horrible the customer was. It was also very cliquey & core staff treated seasonals as if they were superior to them. They don’t follow the Lush values & couldn’t care less about them. Overall, I would never work at a Lush again. But if you want to, don’t work at the one in PBG, Fl!!!
Seasonal Sales Associate & Product Consultant (Former Employee) – Toronto, ON – March 16, 2018
I enjoyed my brief time working with LUSH products, learning a lot about natural cosmetics and skin and hair care. I also learned a lot about how to give good customer service through their rigorous training.
Seasonal Sales Associate (Former Employee) – Toronto, ON – March 5, 2018
All staff members were extremely friendly. Great atmosphere to work in. Very diverse staff. Benefits and perks were a great addition to the job. Overall, a super fun and energetic environment to work in.
Seasonal Temporary Sales Assistant (Former Employee) – Coventry, West Midlands – March 4, 2018
The training given was sufficient for the role and I was supported by colleagues in areas I struggled with. The most enjoyable part of the job was meeting new people everyday and making every consultation tailored to the individuals needs. The hardest part of the job was managing tasks and customers during the busy Christmas period.
Christmas Temp Sales Assistant (Former Employee) – Manchester – February 28, 2018
Lush is a hard place to work as you are required to be friendly and communicative AT ALL TIMES. No time to slack or relax here. But salary is very good and discount is also worth it if you like the products.
Seasonal Team Member (Former Employee) – Jacksonville, FL – February 15, 2018
Working at Lush was an overall enjoyable experience. I was a seasonal employee during the Christmas season so I worked during the busiest time of the year. Training was paid and overall fun, interactive and hands on. It's a lot of information to remember but getting to look at, smell, and touch products helped me to retain it all. You mostly just focus on a few key ingredients and their benefits to help describe their effects and uses to the customers. I loved my co-workers and being on the floor with them made the day go by quickly. We got double pay and time and a half for holidays and if we reached our sales goal for the season, we could get an additional $4-8 an hour added to our check for that month. Not to mention the 50% employee discount.
I was originally only trained in the Shower, Bath and Gift section but in downtime, I willingly cross-trained into Haircare and some skincare which was really beneficial for my own needs as well as making my interactions with customers more effective. Everyone there was always willing to help and the store itself had a really great energy.
There sometimes was friendly competitions going on but it was all for the sake of trying to reach our sales goal so we could all get that bonus.
Lush was honestly one of the best places to work at. The general manager was the sweetest most caring person you can ever encounter as well as the rest pf the employees, you feel like family. A typical day of work included starting your shift off by getting a run through of what your day would look like by a fellow employee, so you get an idea. I learned how to properly communicate and demonstrate products on everybody and explain proper benefits for each ingredient. Sadly, it was just a seasonal position but I would highly recommend working for Lush!
Seasonal Sales Associate (Former Employee) – Santa Barbara, CA – February 2, 2018
I only worked at Lush for a short amount of time, but it was an exciting, friendly, fast-paced place to work. I never felt that I was competing with my coworkers, it was very familial and collaborative, with us all working for a certain sales goal for the store. Since they are so ethically and ecologically positive, I always felt comfortable and confident on the positive impact on the earth.