Experience depends on Store Manager
Assistant Store Manager (Former Employee) – Paso Robles, CA/Colorado Springs, CO – February 19, 2018
A typical day at work was about 10 hours and included handling customer issues, employee issues, coaching employees, and ensuring customers received great service.
My first store had a great SM and the culture there was very positive with most employees working as a team. We enjoyed a lot of success and I looked forward to coming to work.
My second store had a very weak SM and a manipulative HR Manager which made the job very difficult. The culture was very negative and most employees were unhappy. I really didn't want to go to work after a while there.
The hardest part of the job were the schedules which went from opening shift which started at 5am to closing shifts which went to 11pm. There was also a mid-shift. Many weeks you would work all three of those shifts within a five day period. I was always in a state of "jet lag" since my system could not adapt.
The best part of the job were how many great associates and customers I got to work with.