SALES / CUSTOMER SERVICE ASSOCIATE (Current Employee) – Gilbert, AZ – December 15, 2017
Mostly I leaned things on my own; sometimes not at a convenient time, but others helped me when I got stuck.
Management needs to set up some kind of training system, especially for new hires, before sending them onto the floor or registers and then expect seasoned employees to train them and still get their own jobs done, and helping customers too.
Also if an associate is assigned replenishment, or some other task, and a customer asks for help; they can stop what they are doing and help that customer even if there is an associate assigned to that department without manager telling them they should call that associate.
I have heard management say that the customer comes FIRST!
So if a customer asks for help; I will help them as best as I can before calling someone else.
I do not appreciate being talked to about taking time out to help customers and thus extending job assigned.
notification of events, employee extra discounts
management not on same page regarding policies