JCPenney Employee Reviews for Customer Service Representative

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Unfair
Customer Service (Former Employee) –  Maple Grove, MNAugust 18, 2018
If you like getting out two hours after your shift, keep it. If you like unfair supervisors, keep it. You'll be doing most of the work if you're not a certain skin color.
Pros
Discount
Cons
Management and pay
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Fun job with lots to do
Sales Representative/ Customer Service (Former Employee) –  Yuma, AZAugust 16, 2018
The job itself is fine if you're looking for something that offers a few hours. The work schedule can be extremely flexible. If your looking for something that is full time, this is not the job for you.
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Low paying job
Sales Support (Pricing Captain) / Customer Service (Former Employee) –  Littleton, COAugust 14, 2018
Enjoyable company to work for but the pay is pretty low even if you have experience going in. Its a good part time job for someone who just needs a little extra cash.
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Very relaxed work place. Holidays where the closest to tough work. Overall Good experiene for someone with no experience.
Stock Replenishment/Customer Service (Former Employee) –  Glendale, CAAugust 14, 2018
Work was not hard at all here. Not to easy to advance. Holidays were the only times tough would get rough with disrespectful customers but always maintained the up most best customer service. Part time or full time available. No complaints besides the rate per hour these current years and breaks were too short.
Pros
Discounts, 3 floors of friendly co workers to assosiate with.
Cons
No free lunches with short breaks, pay at that time was extremely low per hour.
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Good Job for a fulltime student
Customer Service Associate (Current Employee) –  Chico, CAAugust 14, 2018
The only thing I liked about working at JC Penney is that they don't give a whole lot of hours which was okay when I was in school full time and couldn't work too much.
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Discount
CUSTOMER SERVICE ASSOCIATE (Former Employee) –  Torrance, CAAugust 9, 2018
I learn here customer service. Work place was very nice. You get to know you daily customer that would go shopping all the time. You would get discount.
Pros
discount, benfits
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Pay isn't great but it is a good starter job
Customer Service Associate (Former Employee) –  CaliforniaAugust 9, 2018
It wasn't a bad working environment. Some of the managers of different departments could either be really nice or really horrible to work with. If you want to try working there, it's not a bad starter job. Do be aware that when it is "Back to school" or "Black Friday",you will HAVE to work and you will be working extra late.
Pros
Great starter job and most of the staff is friendly.
Cons
Pay isn't great, no room for advancement, and late nights of working can get very tiresome.
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custumer service and stocking
Customer Service Representative (Former Employee) –  North Little Rock, ARAugust 8, 2018
if you don't mind helping people find the things they're looking for around the store and listen to their comments and complaints, and folding/hanging clothes this is the place for you!
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Not what it once was
Product Specialist / Customer Service (Current Employee) –  Plano, TXAugust 8, 2018
This company has changed for the worse over the past couple of years, and I really don't see them being in business much longer. Corp has recently made changes that will hurt the company, and they really don't seem to care.
Pros
employees
Cons
retail
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Great place to work. But too far a drive for me
Customer Service (Former Employee) –  Lenexa, KSAugust 8, 2018
I love working from home but going into lenexa for meetings rhat where only lasting about 1hour wasn't worth the drive. And when the system failed. We had to get into the Call Center in about 45minutes which was ridiculous.. Home agent is for staying home not gping into tje center to finish your shift whenever the system wouldn't work.
Pros
Sometimes ftee lunches
Cons
Favortisum
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The environment was great but that was all
Customer service specialist (Former Employee) –  San Antonio, TXAugust 8, 2018
The environment was great, but management was not they abused power. They work you full time and over but don’t give you benidits they tell you that they don’t have full time positions, but they will work you like a dog. They have you share your register log in with the new hires in training and blame you if the register came up short.
Pros
Good environment, quiet, good co workers
Cons
Bad management, no benifits, no sick time, no vacation time
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Okay
Customer Care Associate (Former Employee) –  North Highlands, CAAugust 7, 2018
Typical day was spent on the phone scheduling customer appointments and assigning routes to installation technicians. Occasional troubleshooting for orders.
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Subpar
Customer Service Representative (Former Employee) –  Houston, TXAugust 5, 2018
Stocker
Fitting Room clerk

Typically long hours.

Management was lacking in both HR and public face.

Workplace was slow and tedious.

I learned how to properly assist management in product selling.
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A very welcoming environment
Customer Service Representative (Former Employee) –  Milwaukee, WIAugust 5, 2018
Very open about helping people achieve their goals
Never been discriminated against by anyone from the JCPenney company
The company is very strict on time
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Worst workplace in fown
Customer Service (Former Employee) –  Mokena, ILAugust 4, 2018
When working with JCPenney, it was great in the beginning. When the time came to putting requests in for time off, or for availability change due to school and/or any kind of family matter, they were never approved. The manager in charge of working out the schedule was unfair. He had always made sure that the days needed off were the days employees received the most work hours. The store manager did not want to cooperate when it came to an issue with another employee.
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It was overall a good place to work the customer were good for the most part
Customer Service Representative (Former Employee) –  Houston, TXAugust 3, 2018
The customer were good for the most part but would become upset do to lack of workers so I had to answer all the phone calls as I cahiered. It was still good job because I received good hours between 25 to 35.
Pros
Good hours, nice enviroment, good managment
Cons
N/a
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Terrible Management
Customer Service Representative (Former Employee) –  Lenexa, KSAugust 2, 2018
Their turnover is high for a reason, it's the most un-professional employer I've ever had in my life. The training is terrible and doesn't prepare you for the phone. the supervisors will often either ignore you when you have questions or pass you onto someone else!!!!
Pros
15 percent discount at JCPenney stores
Cons
Training, schedules, benefits and management
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Holiday Cashier in Women's Shoes, Capital Mall, Olympia, WA
Sales Associate/Customer Service (Former Employee) –  Olympia, WAAugust 2, 2018
The Women's Shoe Department at JCP is VERY quick-paced and active. Being able to remain on your feet for the entire shift is MANDATORY. The floor management is excellent and can be relied upon to assist with any question or situation, which was greatly helpful during the Christmas shopping time period.
Pros
Holiday break food assortments, sandwiches, holiday candy, ...
Cons
None that I can think of.
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JC Penney
Customer Service Representative (Former Employee) –  Carlsbad, CAAugust 1, 2018
good place to work, gave me a job until I was able to find something different, can become a career if you are interested in that. No matter what you would probably have to work weekends.
Pros
reliable job
Cons
work weekends
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Don’t chose this place to work.
CUSTOMER SERVICE SPECIALIST (Former Employee) –  Salem, ORAugust 1, 2018
I thought it was a good place to work but honesty the management treated their people very poorly. Do something else other then this awful place. I will say however it was good at first but then went down hill.
Pros
None
Cons
None
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Overall rating

3.7
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