Merchandise Associate (Current Employee) – Sterling, VA – November 27, 2017
The hardest part of my job was having to interact with many different personalities from both customers and coworkers. This made it difficult to communicate at times. Another hard part of the job is the pressure the companies to meet corporate standards and goals while having a scarce amount of associates in the store.
JCPenney Sales Associate (Former Employee) – Hazard, KY – December 12, 2017
At the time that I was working at JCPenney's, I was also working at the Knott County Water and Sewer District. As a source of extra income, the job served its purpose. The best part of the job was the workers and environment. CEO issues at the time caused the company to do layoff's.
Seasonal Sales Associate (Former Employee) – League City, TX – December 12, 2017
dealt with many customers who were very opinionated and seemed to have a problem with everything. Since it was the holidays they wanted to find anything wrong with items in order to receive more discounts
Upper Management has no clue on Clothing Business/Golden Rule set by founder
District Asset Protection Manager (Former Employee) – Plano, TX – December 12, 2017
Company is being run by people who have no clue on Clothing Business/Golden Rule set forth by Founder. They also have placed people in VP positions that do not know how run Departments. Big example is Asset Protection. Shrinkage is out of hand and all new programs are running Department and Company into ground. Board of Directors/Share Holders forgot we are a clothing company, not Apple or Home Depot!
The management at JCPenney was very unorganized. I have had interactions with customers where a manager was needed. Some of the managers would tell me something different every time one was called. Also, the recognization within the job was not up to par. Too much work was being asked for the little I was getting paid.
Hairstylist/Cashier/Receptionist (Former Employee) – Watertown, NY – December 11, 2017
Day consisted of all Areas of Cosmetology. Hair cutting, coloring, perms, eyebrows, ear piercing, pedicure, nails. Booked appointments for the salon and answered the phone as needed. Must sell retail hair supplies.
Its all about how fast you can move the product. You are put on teams where you score points according to how many trucks you unload. That determines pay. "How much Freight can you scan in is the name of the game."
Not consistent in treatment of employees committing same errors. JCPenney does have a good benefit package. Ability to choose work schedule, as in four 10 hour days as opposed to five 8 hour days, is a positive also.
Seasonal Cashier (Former Employee) – Arcadia, CA – December 11, 2017
I worked my first retail job here for the winter. Was the worst job for me, the manager was never around. I had no training, the portal was never updated with hours so I got scheduled for days I was not aware of so I wasn't able to make them. Coworkers were not helpful, watched others fail.
short breaks, no culture, bad environment, coworkers, management, hours
Customer Service (Former Employee) – Ashland, KY – December 11, 2017
If you didn't ask EVERY customer, returning or knowingly already has one, to apply for a cc through them they would treat you like dirt! i was yelled at, had hours cut from me, and treated like i was 12 years old. i hated this job and the management!!
Customer Service/Sales Associate (Former Employee) – 1441 tamiami trail port charlotte fl 33948 – December 11, 2017
the store was clean except for the air vents which would spew dust on the clothing i mostly worked unloading trucks and getting merchandise to the floor as in most retail the employee is not considered in any way.
Floor Associate (Former Employee) – Ontario, CA – December 10, 2017
The job can be very stressful. You are expected to complete multiple tasks that do not account for preparation or assisting customers. During slower times it is easier but during rushes you are still expected to do all of the assigned tasks plus whatever was left behind.
Assistant Manager Merchandising/ Operations (Current Employee) – Thousand Oaks, CA – December 10, 2017
A typical day at JCPenney is puuting the Associate First and making sure their needs are met . This creates a great customer experience environment! We are to display WORTH behavior to associates and customers at all times. W welcoming, O offering, R respecting time, T thanking, H helping!
It is a very upbeat and competitive retail environment. Every day is exciting and energized. It is all about delivering Exceptional service and making sales. Driving a team to deliver excellent service is very rewarding.
Th most enjoyable part of the job is when we see our associates having fun and enjoying what they do, and making the connection with the customer.