Customer Service Representative (Current Employee) – Flower Mound, TX – May 15, 2017
its an alright place to work. Management is kind of hit or miss. not very much follow up with any problems or issues you may have. depending on what department you work in hours can vary between 8 and over 10 hours per day.
CUSTOMER SERVICE REPRESNTATIVE (Current Employee) – New Braunfels, TX – April 13, 2017
Very great company. Typical Monday through Friday work weeks. Weekends off. Co-workers and managers very friendly and helpful. It's a very welcoming business to work for. Paid training and benefits. As a customer service rep, it's very fast passed and very busy. Calls back to back.
weekends off, pot lucks, events and activities, involved in community
healthcare not great but there, calls are constant
Customer Service Representative (Former Employee) – Indianapolis, IN – March 28, 2017
I came from another employer when I hired on at HD supply and it was the best thing that ever happened to me. I learned so much about shipping and receiving and working with third party shippers. This job made me push myself to the ultimate goals that I wanted to achieve. Best company ever!
Customer Service Representative (Former Employee) – New Braunfels, TX – November 22, 2016
I got two weeks of training in a classroom before being brought onto the floor, then I had another week where I was given assistance whenever I needed it with complex calls. My average day was simple, I got 2 paid breaks and a lunch break, I got to sit down all day, and I had my own personal work station. My manager was great and really accommodating, the work wasn't too difficult and I had help when I needed it, I can't recommend this job more. It's definitely the best job I've ever worked at. The only thing I could complain about was that you aren't able to use any sick, vacation, or paid time off until your 3 month period, though you were accumulating sick time during that month. However, we did get one free day off we could use whenever we wanted, and lots of paid holidays off, including weekends off.
Paid holidays, weekends off, good management, helpful coworkers, easy work
Lack of sick and vacation time, work can become dull
Customer Service Representative (Former Employee) – Marietta, GA – May 11, 2016
The employees are great but management is horrible with the exception of maybe 1 or 2 managers. Gossiping and bullying comes from the management team who talk down to the reps. If you apply shy away from customer service and go to another department with level headed individuals.
Friendships override experience when trying to advance
customer service representative (Current Employee) – Illinois – December 8, 2015
no room for advancement and workforce doesn't seem to care about employee thoughts or suggestions. training very poor, daily workload sitting at a desk getting calls about how they repeatedly mess up shipments
not many had great coworkers and a very nice supervisor
Successful company , lots of room for growth for employee
Customer Service/Customer Care (Former Employee) – San Diego, CA – September 15, 2015
A typical day was very busy, which I enjoyed. I was able to learn Oracle system and SAP, which was very helpful as these are very popular programs. Management made training and learning new information available at all times. Co-workers stayed pretty busy also, but in my department they were there to help you if you needed it. Hardest part of the job was offering specials every month, the customers were not in favor of having this offered to them at the end of a call. The most enjoyable part of my job was helping customers and getting satisfaction that I resolved an issue for a customer and they were happy.
Customer Service Representative (Current Employee) – New Braunfels, TX – September 2, 2015
I liked Dillard's for the pay. However you couldn't pay me to work for them again. They are slave drivers and defiantly give you a run for their money. They always had unrealistic sales goals and there was very little room for advancement in the company, it was pretty much run on favoritism and backstabbing. The only benefits they had was their healthcare and their merchandise. Even the employee discount was a joke.
long hours, unpredictable hours, unrealistic sales goals