Customer Care Associate (Current Employee) – Marietta, GA – September 17, 2018
They have good benefits. They pay everybody different. I came in with experience & was told my pay was do to my experience. I spoke with quiet a few people who were paid more than me with & with out the experience. They are like any other jobs where you have to be close with someone to promote within the company.
Customer Service Rep (Former Employee) – New Braunfels, TX – August 13, 2018
HD Supply workplace culture was clinical. The sea of cubicles at their New Braunfels location is a nightmarish pattern that will be etched in my mind for many years to come. The management was not very forgiving when I was having medical issues.
Customer Service Rep (Former Employee) – New Braunfels, TX – July 30, 2018
Very faced paced You do get-break, lunch, break, 1st call resolution, if there is a problem or a parts question they want you to know the answers. very fast paced, and don't be one minute early from clocking in and don't be one minute late from clocking back in, And ADD SALES are important, at least 2 add sales per call.
Bonus on Selling.
Have to be on time, can't even be 1 minute late/early clocking in
Customer Care Associate (Current Employee) – Marietta, GA – June 14, 2018
Its not a bad place to work. It can be frustrating when irate customers are mean. Management is okay, some much better than others. Great educational opportunities after a year with the company. Tuition assistant program. and completely free if attending Ashford University. The best part about the job is that they will have great celebrations during the holiday's, customer service week and other corporate events
Customer Service Representative (Current Employee) – Marietta, GA – June 11, 2018
I went in at 7am and answered calls for orders and returns and check status of when order would arrive. The manager only liked certain people and only promote them. The pay was not enough for all the stress of the customers and having to make every call end in less then 4 min is very hard especially if there was a problem with the order or the customer didn't know what they wanted and you would have to wait for them to figure it out.
Customer Service (Former Employee) – New Braunfels, TX – April 25, 2018
Low pay, high benfit cost, poor management, and unrealistic expectations for the employees. Overall terrible place to try to get ahead in life. Good luck making any money to survive if you have a family. The insurance is astronomical. Quick to write people up without knowing ANY facts.
Customer Service Representative (Current Employee) – Flower Mound, TX – May 15, 2017
its an alright place to work. Management is kind of hit or miss. not very much follow up with any problems or issues you may have. depending on what department you work in hours can vary between 8 and over 10 hours per day.
CUSTOMER SERVICE REPRESNTATIVE (Current Employee) – New Braunfels, TX – April 13, 2017
Very great company. Typical Monday through Friday work weeks. Weekends off. Co-workers and managers very friendly and helpful. It's a very welcoming business to work for. Paid training and benefits. As a customer service rep, it's very fast passed and very busy. Calls back to back.
weekends off, pot lucks, events and activities, involved in community
healthcare not great but there, calls are constant
Customer Service Representative (Former Employee) – Indianapolis, IN – March 28, 2017
I came from another employer when I hired on at HD supply and it was the best thing that ever happened to me. I learned so much about shipping and receiving and working with third party shippers. This job made me push myself to the ultimate goals that I wanted to achieve. Best company ever!
Customer Service Representative (Former Employee) – New Braunfels, TX – November 22, 2016
I got two weeks of training in a classroom before being brought onto the floor, then I had another week where I was given assistance whenever I needed it with complex calls. My average day was simple, I got 2 paid breaks and a lunch break, I got to sit down all day, and I had my own personal work station. My manager was great and really accommodating, the work wasn't too difficult and I had help when I needed it, I can't recommend this job more. It's definitely the best job I've ever worked at. The only thing I could complain about was that you aren't able to use any sick, vacation, or paid time off until your 3 month period, though you were accumulating sick time during that month. However, we did get one free day off we could use whenever we wanted, and lots of paid holidays off, including weekends off.
Paid holidays, weekends off, good management, helpful coworkers, easy work
Lack of sick and vacation time, work can become dull
Customer Service Representative (Former Employee) – Marietta, GA – May 11, 2016
The employees are great but management is horrible with the exception of maybe 1 or 2 managers. Gossiping and bullying comes from the management team who talk down to the reps. If you apply shy away from customer service and go to another department with level headed individuals.
Friendships override experience when trying to advance