Customer Service Rep (Former Employee) – New Braunfels, TX – August 13, 2018
HD Supply workplace culture was clinical. The sea of cubicles at their New Braunfels location is a nightmarish pattern that will be etched in my mind for many years to come. The management was not very forgiving when I was having medical issues.
Branch Manager (Current Employee) – Markham, ON – August 10, 2018
I spent 18 years working for another wholesale distributor. I assure you though HD is fast paced there is a tonne more support here than most of the others. They have always allowed me creative freedom to run my branch. Their support during illness is also impressive. I've been swayed away in the past, but honestly I am very much locked to this company. If my commute could be shorter I'd be happy
Having more reliable OSR for the branches would be nice.
Customer Service Rep (Former Employee) – New Braunfels, TX – July 30, 2018
Very faced paced You do get-break, lunch, break, 1st call resolution, if there is a problem or a parts question they want you to know the answers. very fast paced, and don't be one minute early from clocking in and don't be one minute late from clocking back in, And ADD SALES are important, at least 2 add sales per call.
Bonus on Selling.
Have to be on time, can't even be 1 minute late/early clocking in
INSIDE SALES REPRESENTATIVE (Current Employee) – New Braunfels, TX – July 29, 2018
Give great training for sales. Are working hard to implement programs to reduce the amount of administrative work on Sales team. Great set schedule. Work ends when you clock out so home life can be devoted to family.
Pay, Coaching, schedule
Focus on microbenchmarks instead of larger picture
When doing this job, I got my Class B CDL license. in addition to being certified on all types of fork lifts, order pickers, etc., I handled deliveries of HD Supply products to apartment complexes, nursing homes, and hotels throughout the DFW area over this 12 yr. period. Acted as lead driver at one point. Supervisor competence varied depending on which employment role I was in.
Varying management competence, depending on what job I was in.
Warehouse Associate (Former Employee) – Northlake, IL – July 24, 2018
The job is very easy and fun the the lack of management and communication between manageme nt and associated needs alot of improvement they do take advantage of the good workers and not push the associated whom lack with their work performance..
Customer Service Representfficultative II (Former Employee) – San Diego, CA – July 23, 2018
I answered inbound calls and occasionally made follow up calls. The job was an e-commerce setting for which we assisted customers in choosing products, product description, comparative pricing, delivery tracking and returns. The group shift supervisors were very good about helping new people become familiar with SOPs. This is a catalog order company similar to Home Depot products.
They had repeat issues with Kronos, The third shift manager worked in the room next to his girlfriend, It sometimes made it difficult to get management approval for special circumstances.
Incredibly stressful for what should be a simple job.
Order Picker/Packer (Former Employee) – Toronto, ON – July 19, 2018
They push you to do more when you are already physically tired and doing overtime upwards of 12 hours.
They treat you like a robot and do not understand that some days you will be able to do more picks and stay longer than other days due to factors such as health. They expect you to do more and stay longer every day to the point of exhaustion.
Counter Sales (Current Employee) – Atlanta, GA – July 18, 2018
I wish i could go back it was a great place to work and the managers and coworkers where very knowledgeable and professional. It was a fun place to work and if i have an opportunity to go back i absolutely will.