GRAB Employee Reviews

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Grab Work Review
Senior Customer Service Officer (Former Employee) –  SingaporeNovember 24, 2017
Typical day is meeting KPI of 112 emails in a day, shifting may depend on roster issued on a monthly basis. I have learned a lot from the daily tasks of answering passengers, drivers, customers especially on the issue of safety, driving skills, incentives for drivers, accident reporting and basic app trouble shooting. I like the work environment as it reflects a very family-like working environment wherein in you may ask everyone and all are happy to help out. Hardest part is leaving the company behind since I need to migrate to England.
Pros
Free snacks, free shuttle during late hours, better working environment, free rides
Cons
Shifting until midnight and mornings plus 7 days a week operations.
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Fast pace environment
Customer Service Team Lead (Former Employee) –  Sin MingOctober 2, 2017
Fast pace start up company with so much more opportunities to grow bigger. A forward thinking company that always strive to drive SEAs forward when it comes to transportations.
Pros
Claimable taxi expenses
Cons
Opportunity to grow further
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Interesting
Driver (Former Employee) –  Bukit PanjangAugust 20, 2017
Meetup with new peoples from all walk of lives..
There are bunch of good peoples and vice versa...
Strictly need discpline on my part and time arrangement as well..
Pros
Own time
Cons
Long hours
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Appearances are deceiving
Business Operations (Current Employee) –  Cecil StreetJuly 30, 2017
Hiring growth is emphasized but mainly due to unrevealed turnover across all levels and all areas of the company. Salary and benefits are far below comparable companies with similar valuation levels. The only job advancement / development does not exist unless you believe job rotation is the only defining characteristic. Management does not provide any resource toward external training or career investment so you are on your own!

Grab has also evolved from start-up to a small corporation so expect more bureaucracy across all the areas of the business.

Grab also hires executives with personal connections across senior levels so transparent is also called into question as well.
Pros
Monthly Allowance Grab rides
Cons
Inconsistent executive talent and insider family run culture
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Working with people from all over the world
Design Producer (Former Employee) –  Cecil StreetJuly 12, 2017
Meet and work with people from many nationalities. Get to talk to founders of the company on a monthly basis. Be a part of the team that improves lives of millions in Asia.
Pros
Free weekly lunches
Cons
wide job scope
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must work hard to enjoy the incentives
Grabcar driver (Current Employee) –  Mid View CityJuly 3, 2017
> must have a target to achieve every week
> keep a healthy body and mind
> improve on communication skills and driving skills
> share experiences of road block, traffic jams due to accidents with other drivers on the road
> work smart to balance life and family
Pros
good incentives in the beginning
Cons
too many drivers on board
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Self- Employed
Driver (Current Employee) –  IslandwideJanuary 27, 2017
Good flexible timing however there is no prospect and skill obtained from the job. Would like to find a job that provides CPF and gives a stable income
Pros
Flexible timing
Cons
Work daily
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Tech firm evolving
Driver (Current Employee) –  Mid view cityDecember 18, 2016
Free lance grab driver, lots of area need fine tuning with their app. Many innovation ideas to capture market share from Uber. Up and coming in south east Asia.
Pros
New ideas
Cons
Long hours
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fast paced enviroment
Customer Service Executive (Former Employee) –  SingaporeSeptember 7, 2016
There were always many changes made as expected in a young company, hence we were taught to adapt to many different work enviroments and situations as well as think quick on our feet.
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Overall rating

4.0
Based on 44 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.9
Job Security/Advancement
3.4
Management
3.5
Culture
3.8