Working in customer service may not always seem like a privilege. Customers can be unkind, irritable and even angry. However, when we are an empowered customer service agent who is told to surprise and delight customers, our role takes on new meaning. Especially working under Far East Organization, where we are allowed and encouraged to express creativity and initiative. But more than that, we can look for ways to bring extra joy to people.
Our job is no longer just checking people in or dusting a room. Our job is to make genuine connections with customers and create lasting memories.