Cashier Customer Service (Former Employee) – Santa Rosa, CA – August 18, 2018
I'm an ex employee and quite a few of my assistant managers were horrible to both the employees and the customers. I had so many complaints about one specific assistant manager. I brought it up to the "Big Manager" and he just brushed it off.
They don't care about your health or anything when you are sick!
Good Enviorment, Disorganized Management, Too much pressure on Cashiers, Lacking in Efficiency and Horrible Pay.
Cashier/Customer Service (Former Employee) – Texas – August 14, 2018
Dollar Tree Was my very first job, and also a favorite place of mine to shop at. Initially when I get the job the interview process was pretty easy and I found the job to be fun. I worked for Dollar Tree for about a year and a month as a Cashier with a pay of 7.35 an hour. The average day consists of tending to customers, manning the register, front facing everything in the store, wiping the windows, picking up everything around the store, doing go backs(returning items to the proper place in the store), light stocking, blowing up balloons, organizing the register areas, organizing the balloon station, helping the manager, helping customers find things in the store, sweeping, vacuuming, recovery(fixing broken items, straightening aisle), help customers carry things to their cars, cleaning up spills and various messes around the store, doing exchanges and returns, make a drink list, filling drink coolers taking out the trash, and answering questions asked by customers. At first as a cashier everything seemed okay, but as the job progressed I was being required to do more. On top of that the management was inconsistent and constantly conflicting in managing styles. The Store Manager said I was doing very well, although it turns out later on that he actually neglected to teach me like a majority of how to do my job, this poor teaching led to another manager, the merch manager to train me in all the areas the store manager failed to show me. Because the Managers all managed in different ways I found myself tiptoeing around those who went by the book and doing otherwise around themore... managers who didn't. The Store Manager's way of doing things was strictly by the book, and his methods almost never got the job done, We were "Over -Staffed" yet things would almost never fully get done, or they got done but only because we had to stay over time to get these things done. There would always be long lines and although some of us would be listed as working on recovery on certain days we'd end up on the register anyways. What was frustrating the most was that go backs would pile up and everything including cleaning the store would be left onto the Night Shift, which is incredibly hard considering they'd only have a manager and only one cashier work during that closing night shift. With both having various duties to complete, despite getting swamped the last two hours of that shift. They only way everything would get done is if it were a slow night. For all the frustration of dealing with lines, customers, and various other tasks we had to get done but couldn't because the Dollar Tree's standard is that the Customer always comes first, and then getting fussed at when nothing gets done because we're stuck behind the register, and because they want only two people on the last shift of the night, is just entirely too much to expect when we are only getting like 7.35 an hour. The environment in terms of interacting with customers, fellow employees, and managers was pleasant. Everyone was nice and very helpful. But getting everything done felt impossible at times, and the breaks were only 10 minutes long. Working the Register and being expected to do everything in the store and work the register was just really difficult. The management seemed to be POORLY Organized, Which over all decreased efficiency across the board in everything. The pay is so bad that almost all the employees even the full times ones that I met had to have second jobs to cover there own bills. This job is great for a first time job, good if you want to make pocket change, But I would not consider this a good career or as an only job. I'd even recommend it as JUST a Summer job. I ran into so many customers who were shocked when they found out I was still working there after a year, because Dollar Tree is known for it's high turn over rate. I even met customers who had worked at the very location I was working at, most of them quit within less than 3 or 4 months. It was very easy to talk to the store manager about scheduling concerns and almost always I was able to get the days I requested off, or easily switch shifts with another employee if I needed it.less
Good Enviorment, Everyone Is Kind/ Helpful, Fairly Easy tasks to Do
Poorly Organized Management, Cashiers Expected to do too much, Terrible Pay
Decent job for students. Had issues contacting corporate.
Cashier/Customer Service (Former Employee) – Booneville, Ar – August 12, 2018
Enjoyed my time with Dollar Tree. Had issues with manager and contacting corporate. Having multiple managers sounds like a plus but when those managers have issues with each other it makes things difficult.
Cashier/Customer Service (Former Employee) – Waco, TX – August 7, 2018
I would say it’s a great place to start as a first job, but not as a steady working job. Very poor management, they got mad at me for having stuff to do so they fired me without me knowing until the next week. They’re still refusing to give me my last check. When i asked about it, they told me get over it.
Short staff so all work will be depending on yourself
I am pretty much vercitile when it comes to work ,meaning I can maintain and hold a decent conversation.
Cashier/Customer Service (Former Employee) – Hattiesburg, MS – July 31, 2018
A typical day at work for me would be feel like a day in the park .There will be a time for team work and a resting time.I have learned a lot from working at Dollar Tree.I learned to work at a fast pace and how to give good customer service ,some management skills though I wasn’t a manager,and also more organizational skills to go with the ones I already have.In this workplace it is very fast pace so I had to learn how to work at a faster pace than usual also while consulting with management on money matters.The most difficult part of the job was handling cash while waiting on other customers.The most enjoyable part of the job was seeing a smile on the customers faces after I helped them find what ever it was they needed .
Pros for this job was that it was fast pace and made the day go by faster.
Cons were not being able to assist a customer if we didn’t have the item they wanted.
Cashier/Customer Service (Former Employee) – Bolingbrook, IL – July 27, 2018
Dollar tree is a good introductory job into retail, at least that’s what it was for me. It was my first real job I took while going to community college. Still living at home at the time it was more so spending money for me as I had very little bills to pay. I worked with a great store manager who ran a great store. Unfortunately being a cashier or even assistant manager at dollar tree, it’s not able to be made a living off of because of pay rates, in my opinion, unless maybe you were a full time assistant.