A place customers love and employees can tolerate
CUSTOMER SERVICE ASSOCIATE (Former Employee) – Pearisburg, VA – February 16, 2018
A typical day at work consisted of some stocking, but mostly face-to-face interaction with customers at the register. While working there, I learned that I cannot allow customers opinions to interfere with my personal reflection of myself or my job. However, I did learn how to effectively resolve customer's problems or concerns. My manager at Dollar Tree during 2016-2018 was very pleasant and personable for the most part. I did think the way he handled some situations were unprofessional and inappropriate, but he would apologize when things were out of hand. My co-workers were friendly and patient and intelligent and were willing to help or trade shifts with everyone if necessary. Unfortunately, we were a little understaffed but we still were able to preform our job in a professional matter regardless of the burden. The hardest part about my job was having to juggle my appointments, my children's appointments and schedules, and my schoolwork AND my job. At minimum wage and 25 hours a week, I was not able to provide for my family so I had to give my 2 weeks notice and buckle down and go back to school. Plus, part-time employees hardly have any incentive to stay other than the fact that it is a relatively easy job. The most enjoyable part of my job was the regular customers who appreciated my hard work and dedication. If something ever happened and I needed a job quickly, I know I could call Dollar Tree and still be able to count on them to give me a job if I were in a bind.
Customer appreciation, intelligent and fun coworkers
Short breaks, Only 2 people on shift at all times, no access to benefits, no vacation, sick days, or time off