Don't apply for a MSA position
Medical Support Assistant (Former Employee) – Lyons, NJ – April 14, 2019
My biggest mistake was when I accept a MSA position with the VA, which is a Medical Support Assistant (MSA). The job consist of scheduling medical appointments for veterans, and resolving their complaints and issues regarding medical treatment. I was throw in the Audiology department a month after I started with minimum training without assistance. The phone ring consistantly with veterans complaining about their hearing aids. The vets had to wait nearly three months to get a hearing test because there was only two hearing booths. The audiologists I worked with was burned out mentally and one of them was very miserable and had the biggest attitude. I was not given a break until months later after numerous of complaints. The vets alway went to patient advocate because their hearing appointments were canceled when the doctors were out, and when that happen it felled on me because I had to reschedule their appointments. Management was the worst because they expected you to keep quiet and just do the work.That was the most dysfunctional working environment I ever worked at. I'm sure other departments was much better than the Medical Administration department. It's a revolving door for MSA because people don't want to stay in that position for long. FYI- you are also put on a one year probation period with all federal jobs, so if they feel you are not a good fit management will propose to have you terminated. I resigned due to the working conditions and negative atmosphere, and the greatest part is that I found a new job.
Credit union, pension, education scholarship
Lack of communication and accountability, immature co workers, dissatisfied vets.