Department of Veterans Affairs Employee Reviews for Customer Service Representative

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1.0
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Toxic
Customer Service Representative (Former Employee) –  Iowa cityNovember 5, 2018
I have no idea who is putting the good reviews here but if you enjoy being attacked by the supervisors whom are terrible at thier jobs then this is the place for you. Google VA Hospital toxic work environment and employees anonymously give true and accurate reviews of the work culture. No training. Employees are miserable and make sure you are also. I feel sorry for the vets. All the good employees eventually leave.
Cons
Toxic
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2.0
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Extremely stressful
Rating Veterans Service Representative (Current Employee) –  Jackson, MSNovember 3, 2018
While pay is good not worth the stress. Love what I do which is serve Veterans however meeting numbers seem to matter most to Washington vs Vets. and employees. Standards are absurd have to work through my breaks and lunch just to try to meet my transactions while worrying about quality which is at times based on somebody else’s interpretation of the law from which we get dinged on errors. I despise the structure. Know of three of my co workers who had strokes bcs of the stress that comes with this job. Not worth the pay.
Pros
Leave
Cons
Extremely stressful with absurd standards
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1.0
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Don't even consider it
Veterans Service Representative (Current Employee) –  Saint Paul, MNNovember 2, 2018
Typical government job; VERY unorganized, valuable training is non-existent, the only motivation to come into work everyday is a paycheck and not to get fired..
Pros
Pay, Benefits
Cons
Literally everything else
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5.0
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fun
Customer Service (Current Employee) –  Daytona Beach, FLNovember 1, 2018
helping VA students get certified as a veteran student. this is just for students only. also just for veterans only . the management is great its a nice job.
Pros
free lunch
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2.0
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Work environment
Rating Veterans service representative (Former Employee) –  Saint Petersburg, FLOctober 21, 2018
Management switch often. Not consistent with laws and rules and reviewing your work production. Some felt as if they were on a island by themselves. No team work. Numbers more important than the health of employees.
Pros
Benefits was great.
Cons
Work environment wasn't healthy.
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5.0
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Va
Veteran Service Representative (Former Employee) –  North Little Rock, AROctober 21, 2018
It is a federal department and has the usual federal work atmosphere. Hurry up and wait. Good working with veterans. Hated that veteran benefits were held up because of a typo on a letter. Veterans just did not seem to be a priority.
Pros
steady work
Cons
cut throat; veterans not a priority.
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3.0
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Management was invisible and only cared about the numbers and not Veterans
Veterans Service Representative (Former Employee) –  Minneapolis, MNAugust 16, 2018
Management was horrible and micro managed. All about the numbers, not about the veteran applying or who you talk to on the phone. Sending letters because veteran signed on the wrong line, client base was retired 60 plus living on social security and sometimes pension.
Pros
Federal Government job and good benefits
Cons
If you like sitting at a desk all day, nobody talks, not a lot of help and support and poor management
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4.0
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Overall great place
Veterans Service Representative (Former Employee) –  Phoenix, AZAugust 4, 2018
Great place to work, excellent pay. Direct manager was really nice but still assertive manager. Case load high and relatively stressful. Overtime is mandatory when it comes up.
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5.0
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Loved my job
Veterans Service Representative (Former Employee) –  Reno, NVAugust 3, 2018
I worked for the VBA as a Veteran's Service Representative. It was a very rewarding job. You have to be technically inclined and like to do research as well. Great pay and promotion opportunities.
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1.0
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Very stressful work place and very poor management
Rating Veteran Service Representative (RVSR) (Former Employee) –  Montgomery, ALAugust 3, 2018
They need better management that dies not show favoritism or discrimination. Management at the Montgomery VA Regional Office has their picks and chooses of whomever they like gets the advantages.
Pros
Good pay and benefits
Cons
Poor management
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3.0
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Veteran Service Representative
Veterans Service Representative (Former Employee) –  San Diego, CAJuly 29, 2018
Stressful but rewarding job that provides service to a unique and honorable population. Direction and focus changes on a regular basis base on administrative needs of the organization.
Pros
Opportunity to work from home
Cons
pay
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4.0
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Federal employee
VETERAN SERVICE REPRESENTATIVE (Current Employee) –  West Palm Beach, FLJuly 19, 2018
Process claims in the work queue, solving Veteran's claims ensuring quality assurance and regulations are followed for Rating criteria. It is stable job with great benefits but I also looking to grow in career along with my education.
Pros
Work in Comfortable Environment
Cons
Upward Mobility
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2.0
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You decide
Customer Service Representative (CSR) (Current Employee) –  Denver, COJuly 14, 2018
Disabled veterans are criticized for medical appt, and have to sign up for fmla even though the appt is a VA facility, and have 3 times of appt then a healthy person. Sr management is more concerned about numbers then quality of services. Changes to software and operating systems are constant, and causes slower operating speeds and work stoppage. New systems does not live up to what was promised to us, which was a waste of money. When we talk about employees can't do their job, it's really about not enough training. Take surveys and have meetings on what to do to improve, and nothing is ever done. Average handle times have never been recalculated for 7 years, even though master agreement state that any changes have to do a new study and update the evaluation process. The evaluation for performance and average handle time is on different matrix. Sr management don't want to do the required work to terminate someone and crates new policies in stead.
Pros
It's working for the government
Cons
High turn over rate
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4.0
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Pro Active Service
Veterans Service Representative (Former Employee) –  Newark, NJ and Manhattan NYJuly 9, 2018
I enjoy the many tasks I performed at VA. From customer service to outreach of homeless Veterans. Worked as Homeless Veterans Coordinator, Benefits Counselor, Veteran Service Representative, Fiduciary Inspector. The hardest part is telling a Veteran that he/she was not qualified for benefits.
Pros
helping inform Veterans and Veterans families of benefits
Cons
denying Veteran services
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5.0
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Veteran helping veterans
Veterans Service Representative (Current Employee) –  Saint Petersburg, FL 33708June 29, 2018
Typical day: At the regional office, day shift
What learned: Importance of veterans disabilities and compensation
Management: Energetic
Workplace culture: friendly
Hardest part: learning different disabilities
Enjoyable part: helping veterans
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2.0
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hard
Veterans Service Representative (Current Employee) –  Saint Paul, MNJune 26, 2018
not a great place to work, long hours, not a lot of interaction with other employees it is a cubicle job where you work and don't interact with other employees.
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4.0
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Vsr life
Veterans Service Representative (Former Employee) –  St. Louis, MOJune 15, 2018
A typical day at work is the flexibility and village environment to reach goals regardless of the challenges involved. Managers ensure that employees have the tools required to accomplish daily tasks. Something different is learned on a daily basis which keeps the job alive and not stagnant. The most enjoyable part of the job is being able to laugh and play when appropriate and a compressed schedule that feels like a mini vacation every week. The hardest part of the job is production and quality requirements from Congress that challenges the employee in a way that compromises work standards.
Pros
Compressed schedule, flexible reporting time, benefits
Cons
Short lunches, upper management's disconnect to employees
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5.0
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Very Productive
Veteran Service Representative (Former Employee) –  St. Louis, MOJune 12, 2018
A good career base job. Very productive and you get to meet many and all types of people. Love working with veterans. Had a chance to learn how the system works.
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5.0
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good work environment
Veterans Service Representative (Current Employee) –  Saint Paul, MNJune 9, 2018
Great place to work, job is mostly sitting and working on a computer. Good benefits and good pay for the work you are required to do. Mainly veterans that work in the office, and laid back atmosphere for the work you are completing.
Pros
good retirement plan.
Cons
lots of sitting
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5.0
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Best place I have ever worked
Veteran Service Representative (Former Employee) –  Columbia, SCJune 7, 2018
I would say if you get a chance to work for this place don’t give it up unless you need to. The benefits and pay is well matched to any mainstream career out there
Pros
Everything
Cons
Nothing
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Overall rating

3.9
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