Department of Veterans Affairs Employee Reviews for Customer Service Representative

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Overall great place
Veterans Service Representative (Former Employee) –  Phoenix, AZAugust 4, 2018
Great place to work, excellent pay. Direct manager was really nice but still assertive manager. Case load high and relatively stressful. Overtime is mandatory when it comes up.
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Loved my job
Veterans Service Representative (Former Employee) –  Reno, NVAugust 3, 2018
I worked for the VBA as a Veteran's Service Representative. It was a very rewarding job. You have to be technically inclined and like to do research as well. Great pay and promotion opportunities.
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Very stressful work place and very poor management
Rating Veteran Service Representative (RVSR) (Former Employee) –  Montgomery, ALAugust 3, 2018
They need better management that dies not show favoritism or discrimination. Management at the Montgomery VA Regional Office has their picks and chooses of whomever they like gets the advantages.
Pros
Good pay and benefits
Cons
Poor management
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Veteran Service Representative
Veterans Service Representative (Former Employee) –  San Diego, CAJuly 29, 2018
Stressful but rewarding job that provides service to a unique and honorable population. Direction and focus changes on a regular basis base on administrative needs of the organization.
Pros
Opportunity to work from home
Cons
pay
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Federal employee
VETERAN SERVICE REPRESENTATIVE (Current Employee) –  West Palm Beach, FLJuly 19, 2018
Process claims in the work queue, solving Veteran's claims ensuring quality assurance and regulations are followed for Rating criteria. It is stable job with great benefits but I also looking to grow in career along with my education.
Pros
Work in Comfortable Environment
Cons
Upward Mobility
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You decide
Customer Service Representative (CSR) (Current Employee) –  Denver, COJuly 14, 2018
Disabled veterans are criticized for medical appt, and have to sign up for fmla even though the appt is a VA facility, and have 3 times of appt then a healthy person. Sr management is more concerned about numbers then quality of services. Changes to software and operating systems are constant, and causes slower operating speeds and work stoppage. New systems does not live up to what was promised to us, which was a waste of money. When we talk about employees can't do their job, it's really about not enough training. Take surveys and have meetings on what to do to improve, and nothing is ever done. Average handle times have never been recalculated for 7 years, even though master agreement state that any changes have to do a new study and update the evaluation process. The evaluation for performance and average handle time is on different matrix. Sr management don't want to do the required work to terminate someone and crates new policies in stead.
Pros
It's working for the government
Cons
High turn over rate
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Pro Active Service
Veterans Service Representative (Former Employee) –  Newark, NJ and Manhattan NYJuly 9, 2018
I enjoy the many tasks I performed at VA. From customer service to outreach of homeless Veterans. Worked as Homeless Veterans Coordinator, Benefits Counselor, Veteran Service Representative, Fiduciary Inspector. The hardest part is telling a Veteran that he/she was not qualified for benefits.
Pros
helping inform Veterans and Veterans families of benefits
Cons
denying Veteran services
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Veteran helping veterans
Veterans Service Representative (Current Employee) –  Saint Petersburg, FL 33708June 29, 2018
Typical day: At the regional office, day shift
What learned: Importance of veterans disabilities and compensation
Management: Energetic
Workplace culture: friendly
Hardest part: learning different disabilities
Enjoyable part: helping veterans
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hard
Veterans Service Representative (Current Employee) –  Saint Paul, MNJune 26, 2018
not a great place to work, long hours, not a lot of interaction with other employees it is a cubicle job where you work and don't interact with other employees.
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Vsr life
Veterans Service Representative (Former Employee) –  St. Louis, MOJune 15, 2018
A typical day at work is the flexibility and village environment to reach goals regardless of the challenges involved. Managers ensure that employees have the tools required to accomplish daily tasks. Something different is learned on a daily basis which keeps the job alive and not stagnant. The most enjoyable part of the job is being able to laugh and play when appropriate and a compressed schedule that feels like a mini vacation every week. The hardest part of the job is production and quality requirements from Congress that challenges the employee in a way that compromises work standards.
Pros
Compressed schedule, flexible reporting time, benefits
Cons
Short lunches, upper management's disconnect to employees
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Very Productive
Veteran Service Representative (Former Employee) –  St. Louis, MOJune 12, 2018
A good career base job. Very productive and you get to meet many and all types of people. Love working with veterans. Had a chance to learn how the system works.
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good work environment
Veterans Service Representative (Current Employee) –  Saint Paul, MNJune 9, 2018
Great place to work, job is mostly sitting and working on a computer. Good benefits and good pay for the work you are required to do. Mainly veterans that work in the office, and laid back atmosphere for the work you are completing.
Pros
good retirement plan.
Cons
lots of sitting
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Best place I have ever worked
Veteran Service Representative (Former Employee) –  Columbia, SCJune 7, 2018
I would say if you get a chance to work for this place don’t give it up unless you need to. The benefits and pay is well matched to any mainstream career out there
Pros
Everything
Cons
Nothing
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Nice
Veterans Service Representative, GS (Former Employee) –  Atlanta, GAMay 26, 2018
Awesome place to work, very veteran friendly. Awesome supervisors, awesome co-workers, nice environment. The Director is awesome, she cares very much for her employees.
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Don't
Customer Service Representative (Current Employee) –  Denver, COMay 22, 2018
Non-Veteran employees are taken advantage of, and are held back due to illegal actions of the VA. Job Offers are not followed through with because the staff is not competent enough to have researched what programs they are offering the jobs through.
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tiring
Veteran Services Representative, GS (Current Employee) –  San Diego, CAMay 16, 2018
hard to keep your focus on the Veteran when management is stressing production and numbers all the time, but do not provide enough sustainable work to keep you in the black or even green. no chance of even thinking of getting an award..because those only belong to the management folks.
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If you value the E Quadrant the VA is a great place
Veterans Service Representative (Current Employee) –  San Diego, CAMay 14, 2018
Promotions are annually for the most part, either in a grade increase or in a step increase. Production and quality standards however give it very much a sales feel without the commissions.
Pros
Job security as long as you do your job
Cons
Quality and Production Standards, no control of income
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Great compensation
Veteran Service Representative (Former Employee) –  Phoenix, AZApril 13, 2018
Great salary and benefits but work is repetitive. Benefits and vacation pay are great. Systems are outdated and in need of upgrades. Upward movement is limited.
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This review pertains specifically to a position held at Long Beach City College as a Student Worker.
Veterans Services Representative (Former Employee) –  Long Beach, CAApril 13, 2018
The environment was great, with friendly staff members and friendly leadership. The department head ensured that we understood our jobs and all tasks related to it. Training was provided and continuous. The employees work very well together, to ensure that no individual is overloaded or distracted from their studies. The compensation was very fair for the work requirement.
Pros
Flexible Scheduling
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Great place to work
Veterans Service Representative (Former Employee) –  Louisville, KYMarch 21, 2018
One of the best jobs I had after college. Very good pay and excellent management. Had plenty of training and chances to grow. Some of the best benefits that you will get.
Pros
benefits
Cons
none
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3.9
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