Delta Employee Reviews in Paya Lebar

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Fun workpleace
Reservations Sales (Former Employee) –  Paya LebarMay 18, 2017
Respond professionally to inbound phone calls, including urgent situations.
Be a first point of contact to handle and resolve customer complaints
Identify, research, and resolve customer issues using proprietary company software and provide friendly and efficient service
Pros
Free lunch
Cons
Perfect voice
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Mundane job scope
Customer Service Representative (Current Employee) –  Paya Lebar SingaporeMay 10, 2017
Permanent night shift can be trying to a working female and her overall health. Thus to be working straight four nights can be quite a burden to one self.
Pros
Unlimited travel on subject-to-load basis is rather a gift
Cons
Long night shift duty
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great airline exposure
RESERVATION SUPPORT REPRESENTATIVE (Former Employee) –  paya lebarJune 1, 2014
• Handled the airline back room work, was on a permanent night shift
• Supported the US office to handle reservation and ticketing, including ticket revalidation.
• Provide customer support via telephone, handling passengers’ ticket changes, enquiries on airline’s policy and procedures, among many others
• Part of the team managing passengers in the airline’s frequent flyer programme, handled from Basic to Gold members, including VVIP passengers.
• Tasked to mentor new hires in my area. Supervised 2 to 3 new hires each year, each new hire was put under my care for a duration of 3-4 months
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Overall rating

4.2
Based on 3,070 reviews
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