Manager, HQ National Customer Service (Former Employee) – Philadelphia, PA – October 17, 2018
Great company, there are a lot of opportunities as long as you are working hard and smart to the level that you can. I have worked at Comcast for over 13 years, I have taking a lot great opportunity to advance my career.
Customer Service (Former Employee) – Danville, IL – October 10, 2018
I loved my job in Danville, IL but they closed the office. No other positions to go too. Comcast now is totally different than what it was when I worked there. No set schedule, average pay, Hours are now early am to lat pm. Store/sales instead of customer serivce on accounts
Customer Service Representative (Current Employee) – Harrisburg, PA – October 10, 2018
Comcast is a typical corporate job with many different departments and functions. To work here an employee will have to embrace change and constant stress. Their benefits package is robust with full benefits, employee perks and discounts, 401K and stock purchase plans. There are opportunities for advancement but for the most options an employee would consider relocating and changing job functions.
Diversity, exciting and always changing for the better.
Customer Associate Executive (Former Employee) – Denver, CO – October 6, 2018
I love working at Comcast. Enjoying your coworkers always makes a job easier. The Supervisors I've had were excellent and helpful with work and what is going on in your personal life because they are a family company as well. The benefits are amazing and have never come across any other Companies that match, came close or better.
Customer Service Rep (Former Employee) – Lynnwood, WA – October 4, 2018
I absolutely loved working for this company. Best job I ever had, I wish I never left(for personal reasons). The management team was so helpful the training was amazing and everyone in that entire place was a family and made sure you were taken care of and got whatever you needed help with resolved.
Customer service representative (Former Employee) – Ocean City, MD – October 1, 2018
My co workers were welcoming and made me feel right at home. My responsibility was Bill payments and equipment but they made me feel important. I wish I could have stayed and it was through the company.
Customer Service / Retention (Current Employee) – Silver Spring, MD – October 1, 2018
The job is a sales job. Plain and simple. And your priorities change at a drop of a hat. Also they will change your pay structure mid stream that prevents you from making a living. Their whole goal is to gouge the customer and not get fined by the FCC. They treat the workers like chattel and don't fall for the line that its a great place to work. Maybe in corporate, but not in the call centers.
Customer Service Representative (Current Employee) – Provo, UT – September 30, 2018
A typical day at work is taking phone calls and working on the call floor as a floor walker, helping others with calls and answering their questions and kind of teaching them more about the systems. I learned how to use more computer systems that they use such as Einstein and ACSR, learned how to communicate better with people. Management there was really good, they would always help us whenever we needed it or for things that we didn't know they would help us to learn it. The workplace is peaceful The hardest part of the job was dealing with some of the customers that would get upset over things that were done or because they didn't get their way. The most enjoyable part of the job was working as floor support and being able to help others.
Universal Customer Services Representative (Current Employee) – Liberty Lake, WA – September 26, 2018
Comast has a great culture and amazing benefits. The job itself can be difficult like any job working with people, the managers they understand and assist in the chaos. Moving up in the company, however, is a tough one even if you have great skills and past experience.
Customer Service Representative (Former Employee) – Horsham, PA – September 26, 2018
Most times the procedures and information was not compatible with the job to be preformed. There were different systems for different areas and the documentation was not kept up to date regarding the installations for Cable TV and equipment. Telephone was okay.