Comcast Employee Reviews for Communication Technician

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Good workplace
Communications technician (Former Employee) –  Beverly, MADecember 6, 2017
Good place to work, long hours plus mandatory weekend work. Independent work, must be highly efficient with computers and technology (televisions, computers, telephone, internet, cable)
Pros
Good workplace, local work
Cons
Weekend work mandatory
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Interesting place to work
Communications Technician (Former Employee) –  Augusta, GANovember 28, 2017
All in all it was a very nice place to work. Benefits were nice. The hardest part was working during the heat. The job itself is very easy to grasp and get a handle on.
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High demand, low pay
Communication Technician (Current Employee) –  Westford, MANovember 21, 2017
Over worked, not enough techs for the demand required. Almost impossible with the metrics to level up. Supervisor was tough, but very fair and knew what she was doing. Would have stayed if pay was better.
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Day goes by fast. Always busy.
Communications Technician - Level 2 (Current Employee) –  Modesto, CANovember 20, 2017
Work flow is pretty good. You run into some situations that are completely out your control, but other than that, great place to work. 4 day work weeks (10 hrs+/day) and 3 day weekends!
Pros
Great benefits and work schedule
Cons
management is starting to change
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Communication Technician
Communication Technician (Former Employee) –  Boston, MANovember 20, 2017
As a Communication Technician with Comcast i learned how to climb ladders, attach to poles and cable wires, drop RG-6 and RG-11 cables and connect them to folks houses in the neighborhood to enable their WiFi, Cable; phone systems.
Found better opportunity at Verizon FiOS later.
Pros
Driving a van
Cons
Driving a van
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Just do your job.
Communications Technician 5 (Former Employee) –  Vineland, NJNovember 20, 2017
If you just do your job, as trained, you would become a top technician. When I worked here there was a constant problem of being overbooked for appointments.
Pros
Pretty good benefits and pay.
Cons
Overbooking, too much overtime.
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great people to work with but unvalued as employee
Communication Technician (Current Employee) –  Philadelphia, PANovember 19, 2017
Always have great people to work with, great supervisors and manager but that as far as it goes. Executives and hire ups don't realize where we stand as field technicians with the lack of pay and respect we receive.
Pros
cheap cable
Cons
low pay
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great place to work but...
Communications Technician 3 (Former Employee) –  South Burlington, VTNovember 16, 2017
work is straight forward and easy to pick up.
the management style is terrible. you are micromanaged to death and even if you excel in all but one metric you are constantly harassed.
Pros
pay and benefits are out of this world
Cons
overbearing management style. you are just a number and the numbers you produce
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Great place to work if you like working hard
Communications Technician 3 (Former Employee) –  Lindon, UTNovember 15, 2017
Great place if you like working outdoors and indoors. Fair pay and benefits, PTO and holidays. Management is great and works well with you. Employees always willing to lend a hand
Pros
great team environment, fair pay and benefits, great leadership
Cons
working outdoors in the snow, drive a lot
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Fun atmosphere in a field that is constantly evolving
Communication Technician level 4 (Former Employee) –  Vancouver, WANovember 14, 2017
I enjoyed my years at Comcast. As a current service member I cannot recommend a better place to work for others who have an obligation to our country. They take excellent care of ever member of the team and go a little above and beyond for those who serve.
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If you have little education and no desire to excel then Comcast is great
Communications Technician III (Current Employee) –  Peachtree City, GANovember 8, 2017
Comcast does have amazing benefits such as 401k, health, dental, discount services if you live in a Comcast area. However, Comcast techs are paid below industry average, The work itself is not difficult and although most customers are aggravated upon tech arrival the interaction with the customers is not too bad either. Comcast installation and service techs are blamed for all that happens be it customer service on the phone has completely lied to the customer or the tech is not on time, usually due to poor routing by the Comcast routing and dispatch centers or over loaded time frames. The customer service reps have such a high turn over they are very rarely knowledgeable or educated in the field to be of any assistance and so relate false information to the customers. Everything is metric based so there is accountability for everything which would be good except the techs know how to circumvent this process. There is a survey for all that is done which is rigged so the share holders only receive good reports which entails in the mega bonuses for the CEO's. For the most part managers and supervisors are good but are struggling through their day just like every service tech that do not actually care about customer service as long as the numbers look good. Comcast is a very liberal and diverse company.
Pros
great 401k and insurance
Cons
poor pay, and what is expected from techs
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Good ol' comcast
Communications Technician Level 2 (Current Employee) –  Santa Clara, CANovember 8, 2017
Day to day is hard, there will be days where you just want to go home and no deal with customers but as technician you are driving the companies success or failure depending on the type of tech you are (you guys know who you are). Techs fixes everything even the the mistakes from sales department This is why it astonish me that techs with comcast are the most underrated job.
Pros
competitive pay, great benefits, great over all management, amazing introduction
Cons
slow paced advancement
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Do not ever work at Comcast
Communication Technician (Current Employee) –  Lansing, MINovember 6, 2017
Comcast was and will most likely be the worst place I have ever worked. They treat their employees just as bad as their customers. When trying to advance in the company I was told by numerous members of management that my previous work experience and education was worthless. Do yourself a favor a do not work there.
Pros
Nothing
Cons
Everything
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Good company
Communications Technician - Technical Operations (Former Employee) –  Sacramento, CAOctober 29, 2017
Good company to work for. They offer many benefits, discounts, 401k, time paid off. As a communications technician, there are long days and plenty of overtime. The starting pay could be higher.
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Avoid this company at all costs
Communications Technician 3 (Former Employee) –  Memphis, TNOctober 25, 2017
Avoid this company at all costs. Typical day included hostile customers, getting chased by dogs, getting chased by gang members, dealing with defective company equipment, poor management, lack of leadership and unsafe working conditions to say the least.
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Great place to work
Communications Technician Level 5 (Former Employee) –  Atlanta, GAOctober 24, 2017
Company vehicle and uniforms provided. Rotating schedules and plenty of time off. Advancement opportunities but mostly management. Community oreniented.
Pros
Work life balance
Cons
Schedule
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poor place to work
Communication Technician (Former Employee) –  Antelope, CAOctober 24, 2017
you work a lot of over time and supervisors are lacking in there jobs the only way to become a supervisor or higher is to be cut throat and back stab don't plan to have a life outside of Comcast
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great benefits and low pay.
Communications Technician (Current Employee) –  Kemah, TXOctober 19, 2017
Very competitive , metrics change every year. negative surveys about the company can affect your your raises.If you're not willing to throw people under the bus this isn't the right job for you.
Pros
4 10 hour shifts coworkers
Cons
very hard to move up with the metrics in place
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a typical day
Communication Technician (Current Employee) –  Stone Mountain, GAOctober 16, 2017
its a great environment to work in, the managers do their very best to meet our needs and its always good to have some social time with our peers at barbeques or company breakfast..
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Has its momments.
Communications Technician 2&1 (Current Employee) –  Atlanta, GAOctober 6, 2017
The job has its ups and downs. Beginning salary is low compared to competitors though they offer other incentives like home garage, etc. To "balance" the low pay. Old vehicles. Slow administration.
Pros
The independant nature of the job. Three day weekend
Cons
Low salary. Long working hours per day.
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Overall rating

3.8
Based on 9,089 reviews
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3.5
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3.3
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3.6