Business Account Executive (Current Employee) – Reston – April 16, 2015
Month to month our requirement is meet a quota, which is attainable but through the months becomes harder to hit due to more work falling in your lap. The position is labeled as account executive but should technically be account manager. The work load is not the problem, but when the problem is out of your range of influence it becomes and constant issue. Management works hard and does what they can to get their associates the help they need but their hands are tied by upper management. The most enjoyable part of this job is meeting new types of people daily. Really going beyond your comfort zone and believing that your product will make the lives of people better.
Customer Bulk Account Executive II (Current Employee) – Fort Myers, FL – February 22, 2018
A typical day is back to back calls no breath in between. Constant unhappy customers and leadership. Relaxed casual dress code does not comfort you enough and the high pay will only keep your sanity so long. I wouldnt recomend this enviroment to anyone unless you are cool with constant verbal abuse from leadership & customers. Constantly they change processes with out notifying representatives and set impossible goals so that reps are fudging and omitting processes causing poor customer experiance. Comcast gives broken, half working or not working tools and processes to front line reps and make it impossible for anyone to help and assisst. Every day is full of false promises, overly complicated processes and lots of sweeping under the rug.
Relaxed dress, great pay, great benifits, awesome discounts
Stress, hard goal setting, too much change, over whelming
Customer Account Executive (Former Employee) – Sterling Heights, MI – February 11, 2018
I made over $52,000 my last yer there after there for 3 years. The pay is okay but the bonus is what makes the job worth it. base pay starts around $14 something, but with bonus you can add $1200-$2000 on your check each month. You also get free Comcast services in home. Great benefits, but know, you will likely hate this job b/c of the ppl you talk to on the phone. But you will stay b/c of the great benefits and pay, and trips and prizes and free services. There is a drug test(urine)/background check.
Customer Account Executive (Current Employee) – Beaverton, OR – February 11, 2018
The benefits are awesome. The pay is ok with commission. But the management will not communicate changes to employees. Or I suppose the more honest statement is they will not do so accurately and honestly. I am beyond frustrated at being told to expect one thing and then the day before the change is supposed to happen, it is actually to something else and it is worse. This could be a policy change. It could be a change in the call flow. It could be a change to commission. It could be change from a promise sent out to the call center as an email (during the winter storm in 2017 we were told if we worked overtime the calls we take during that time would not count towards our numbers.....then after everyone did overtime we were told they would.....fun) . The morale right now is at an all time low, and the numbers are not that great because of all this. Management is in flux as 2 managers (not supervisors) have left in the last 12 months which is insane for us. I am telling you reading this, if all you care about is pay, this is job has that. But if you want to work in a healthy environment, look somewhere else.
Customer Account Sales Executive (Former Employee) – Huntsville, AL – February 9, 2018
this company is not a bad place to work. it all depends on what you want to do and the type of lifestyle you want to live. Its a decent job, but now the huntsville area has you working from home so that may be a plus for some.
Productive and fun workplace. Offered great incentives
Customer Account Executive (Former Employee) – Oak Brook, IL – February 7, 2018
Comcast had its ups and downs but the company was fair to the employees. Comcast built friendship among the employees. The company offered great incentives and hourly pay. Comcast benefits was awesome healthcare, vision, dental and 401k and making the benefits was affordable. The company offered room for advancement and also offered classes to help you gain training to advance to other positions. Comcast managers was great very personable, helpful and friendly.
Customer account executive (Current Employee) – Colorado Springs, CO – February 6, 2018
Working at Comcast Loyalty Center takes nerves of steel. You are the last person to speak to a customer who is usually very angry. You have to be able to take being verbally abused on a regular basis by people calling in, knowing that you are not allowed to release the call for any reason.
Customer Account Executive, Collections and Sales (Former Employee) – Alpharetta, GA – January 30, 2018
My day consist of answering inbound calls for customers with issues to troubleshoot cable service also maintained customers billing accounts. I also would up sale to customers which would provide additional income. I believe that I was very productive in this aspect. The environment maybe somewhat stressful due to having to maintain quality service
I highly enjoyed working for Comcast Corp. This company is very professional. I appreciate most of all the benefits and salary i was able to make while emplyed. Also the company is very good with employee appreciation. There are always some sort of events or incentives which make the workplace very enjoyable and rewarding.
CUSTOMER ACCOUNT EXECUTIVE (Current Employee) – Panama City, FL – January 29, 2018
high call volume mostly customer complaints / learned patience / management seemed not to be empathetic to employees/ diversity in the workplace/ escalations and the feeling of being unprepared due to not enough training and knowing that scorecards as it relates to job performance seemed unfair is the hardest part of the job/ most enjoyable part of the job was peer team work and getting off
Customer Account Executive (Former Employee) – Beaverton, OR – January 29, 2018
was an ok place to work as a team, but it was stressful and at times, with no consistency in pay. worked there for 4 years and the pay was increasingly being affected yearly and had to work harder for the same or less money
I worked for Comcast for 5.5 years. They centered around “brand” for advancement. I pioneered several projects that are still live to this day and never got any credit for my role in creating processes. I decided to fly under the radar the last 2.5 years I was there due to how they operate. They’d take credit for inventing the wheel if no one disputed it. They changed policy and procedures constantly and chalked it up as an ever changing culture of which everyone is required to adapt to the business. This clogged the course for so many people as the balance between work and life were constantly disrupted. The list goes on and on....
Customer Account Executive (Former Employee) – Madison, MS – January 25, 2018
I would not recommend this company to anyone. They may be a corporation but they have no structure and you can't trust them. There only concern is the bottom line. The turnover rate is extremely high. Because they don't care about customers, you talk to many irate customers daily and they takes a toll on the overall morale.
Account Executive III (Former Employee) – Fife, WA – January 25, 2018
Pay and benefits were great. Advancement depended on who you were friends with. Some of the worst people have been promoted after terrible acts at work, because they had the right friends. Theft, lying and scamming customers is OK if you're making money.
pay goes down 1 to 2 times a year, they push you to lie to customers. Advancement is for friends and family only.