I loved working for Xfinity/Comcast .. they was my family. The Management Team and co workers was awesome!! I was in the repair department . I assisted with incoming calls with inquiries: complaints , billing and programing remote controls. I had health issues , and needed to leave for a awhile. I would gladly go back.
What I did not like is the metrics: calls per hour, average handle time, and upselling (sales for new products) because commission money decreased.. And it caused some employees to be very competative and dishonest to customers .
I can truly say Xfinity really do care about voice of the customer. They investagate and listen to calls and make sure reps are following guidelines.
benefits and great people
metrics that caused intense competition