Comcast Employee Reviews

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High stress
Customer Experience Rep (Former Employee) –  Enfield, CTSeptember 6, 2018
I worked in tech support for TV service, customers can be rude and nasty but not all, almost every phone position at Comcast required you to sale products, even though customers were calling in complaining their current services weren't working SMH
Pros
Dirt cheap cable service provided to employees, benefits, overtime
Cons
Sale sale sale!!!!!
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Fun place to work.
Customer Service Billing (Former Employee) –  Atlanta, GASeptember 6, 2018
Fast pace. You have to a people person . Love help others . Information provider and problem solving . Setting up new service with csble,instead, phone and home security.
Pros
Care about there employees
Cons
Need nrw computers
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Clicks
Workflow Coordinator (Current Employee) –  Glen Allen, VASeptember 6, 2018
Work life balance is horrible, constant shift changes this is not recommended for parents. Very stressful and unorganized. This is large company that operates like a small business. Favoritism and retaliation are the norm.
Pros
Benefits
Cons
Management and work life balance
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Mixed emotions
Residential Installations & Service Technician (Current Employee) –  Plymouth, MISeptember 6, 2018
Great job working by yourself but the overall training could be better to get you prepared for being on your own. Management hasn’t been much help when your out in the field and need a quick answer. Other techs are going to be your best bet to get through your job.
Pros
Working at your own pace
Cons
Little to no help from management.
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Great coworkers
TECHNICIAN (Former Employee) –  Fort Myers, FLSeptember 6, 2018
The people you work with each day are great, however local management is poorly involved and even less supportive of daily needs. There is a disconnect between departments.
Pros
Benefits
Cons
Pay, management
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Long days on the road
Retail Account Manager (Former Employee) –  Sarasota, FLSeptember 6, 2018
visiting clients in Central and west Florida, competition present in every corner, low customer loyalty, limited growth in the market, job eliminated along time.
Pros
Free Services
Cons
Lack of growth opportunities
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Great atmosphere to work in and you come across many people and customers that will impact your life for the better
Direct Sales Supervisor/Sales Coach (Former Employee) –  Malden, MASeptember 6, 2018
A typical day of work consists of a lot of research and hours. Thus, reviewing and tracking the sales success of each rep and ensuring I am doing my best to help them succeed.
Pros
Peers and Colleagues
Cons
the Challenges of Advancing
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Average place to work
Executive Administrative Assistant (Former Employee) –  Houston, TXSeptember 6, 2018
You have to put in what you want to get out of it. Make sure you treat others as you would like to be treated. Allow yourself time to get to know people and make sure you have a clear understanding of the job you are there to perform.
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a typical day at work
Customer Account Executive (Former Employee) –  Harrisburg, PASeptember 5, 2018
Most of the day was spent answering phone calls. There were short breaks twice a day and you also had your lunch. Once per week there was a team meeting.
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Na
automation test engineer (Former Employee) –  Philadelphia, PASeptember 5, 2018
Great place to work for except few conditions
Great benefits for full time employees and work life balance
Place to enjoy and work for full time people.
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Positive environment with room for growth
Customer Experience Associate - Billing (Current Employee) –  Tinley Park, ILSeptember 5, 2018
Management, supervisors, and HR are very supportive of the associates. Call flow varies, but is typically steady throughout the day. Comcast provides paid training both in classroom and computer settings. Great benefits (healthcare, dental, vision, 401k, stock) and discounts on various things (phone bills, gym memberships, trips, etc.). Courtesy services available to all employees. Plenty of room for growth within the company. Voluntary overtime and unlimited commission available. There are many different ways to relax when on breaks or lunch (TV room, ski ball, ping pong, outdoor patio, relaxation room, company gym, etc.). Shift differential pay of $1.50/hr if you start at or after 12:00PM.
Pros
Competitive pay, benefits, perks, room for advancement
Cons
Sometimes handling difficult calls with irate customers
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very sales motivated with very high marker that only a few can hit..
Billing Rep II (Former Employee) –  West Palm Beach, FLSeptember 5, 2018
This job is all sales motivated and consistent high service/sales marker you must make or you will not have a future at Comcast .. Job is for a person with a sales background ..
Pros
great benefits //incentives
Cons
Quick fire
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Best Place I've ever worked
Repair Technician (Former Employee) –  Beaverton, ORSeptember 5, 2018
This company takes such good care of it's employees and the culture there is awesome. Everyone I've worked with in my time at Comcast were all great people always willing to help and just gave an awesome sense of family.
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Fun place to work, great benefits.
Sales/Customer Retention (Former Employee) –  Sterling Heights, MISeptember 5, 2018
Comcast treats their employees well. The benefits are very good. Medical/Dental/Vision and 401k match. Also tuition reimbursement and flex spending are offered. Free cable and internet for employees.
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Stressful
Cusromer experience specialist (Former Employee) –  York, PASeptember 5, 2018
If you are a man and report any harassment. You will ne dismissed. The pay is not enough to support a family on your own. There is no chance to advance.
Pros
Cheap cable and internet
Cons
Everything from management to pay
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Everything is a fire
Manager (Former Employee) –  New York, NYSeptember 5, 2018
The culture at Comcast is that you live Comcast. There is no personal life. I personally had experiences, at a fairly low level in the corporate office, or working New Years, Christmas, etc. No boundaries what so ever.
Pros
Benefits
Cons
Culture
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The hardest part about the job was having to turn people down due to their credit check
Sales Consultant (Former Employee) –  Burlington, WASeptember 4, 2018
I learned a lot about being a self-starter. Positive self talk and motivation was rewarding as a solo sales associate at the Kiosk. Relationship marketing strategy worked well here because people would come back to talk to me and then eventually buy a plan.
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They will feed you
Dispatcher (Former Employee) –  Denver, COSeptember 4, 2018
I typical day consisted of setting up the day for others. My team was the front end of dispatching for the day. Starting the flow over 50-60 technicians.

There were times when working with people who couldn't perform the work appropriately, that is when matters would become difficult.
Pros
They have lots of opportunity to move around, if you are fast enough.
Cons
There would have obvious favoritism.
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High level work ethic
Advance Repair Tier3 Tech3 (Current Employee) –  Greenwood Village, COSeptember 4, 2018
THey laid me off. I trained and was the team lead for 30 people. Worked very hard doing multiple things at the same time including high level escalations that others wouldn't do or didn't know how.
Pros
na
Cons
na
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Most Enjoyable
Tech 2 Support Analyst (Current Employee) –  Oak Brook, ILSeptember 4, 2018
The most enjoyable part of my job at Comcat is, I get to make sure the customer always has quality service. Hearing how in the customer's voice how much they appreciate the part you played in restoring their service, meaning a lot.
Pros
Comcast has great benefits.
Cons
Not many work from home options.
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Overall rating

3.7
Based on 12,011 reviews
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Ratings by category

3.5Work/Life Balance
3.9Salary/Benefits
3.3Job Security/Advancement
3.3Management
3.5Culture