Customer Exp Specialist Retention (Former Employee) – Sterling Heights, MI – November 5, 2018
I was at Comcast for almost 5 years. I was excited when I first started working for the company but towards the middle of my time there too many changes were being made. Now I understand that changes has to be be made within a company but the changes that were being made were to really change the rate of the employee. The company is not considerate of the customers, their structure is not balanced, and the employees are more stressed out than anything. There are more employees that are intoxicated or under the influence when arriving then sober just to make it through the day. People were being fired for no reason, good enough. The standards are set High as for an employee, almost too high to achieve. It almost makes it impossible to reach the goal that they're asking. The so-called good employees were being treated less than. Management act like they don't know what's going on with the company and don't have any true answers as to what is really going on within the company. It's impossible to move up because there are so many excuses being made. I have a master's degree and I tried for management several times and was declined. They make you go through some career advancement program to be considered for higher positions regardless of your educational background. But if you go through this process you pretty much hang yourself on the line and be fired because the expectations are way too high. If you slip up slightly you're pretty much walking yourself out the door which is ridiculous. Within the 5 years I work there I've gotten to know a lot of employees of which the conversationsmore... we held together was about how much they were unhappy with Comcast. This one lady that I know worked there was fired a few months before her retirement because her stats were not high enough. This lady put in at least 20 years at Comcast and got fired right before her retirement which is crazy. The turnover rate is super high. Do not work for this company thinking you're going to have a career, that is highly unlikely.less
You have a job
High health insurance, too many company changes, no growth, depressing
Supervisor (Current Employee) – Atlanta, GA – November 4, 2018
The work is grueling, upper management doesn't care about staff; only care about metrics being met, by any means necessary; job is threatened if metrics aren't met. They don't tolerate any excuses about metrics, including the fact that certain areas are still using wires and tools from 15-20 years ago; they don't make updates unless you're in a rich area.
It was a necessary job, but there was certainly no passion behind it.
Collections Representative (Former Employee) – Federal Way, WA – November 3, 2018
I was mostly higher because I had experience and a large call center. What I was hired to do was be in the collections department basically extorting money from people who were having trouble paying their bills. That really is not my style and I’m way too nice a person to be able to do a job very well.
The camaraderie formed within your own team was pretty great.
If people weren’t on your particular team, you didn’t really get to know them.
Customer Experience Agent (Current Employee) – Horsham, PA – November 3, 2018
Comcast Business is a good place to work. It is a call-center, but it is a very collaborative environment, where we are encouraged to help each other. Management is very approachable and supportive. Benefits are good, and the company treats the employees well. The only draw-back is the low starting salary, but bonuses are offered on a quarterly basis.
Sales Representative (Former Employee) – Alpharetta, GA – November 3, 2018
Comcast is like a family company when you come in its like you was home the people are very friendly we play game compete with other teams management push you to do better and tell you its ok if you feel that your not doing good for that day team work make the dream work ..
Lead Deployment Systems Engineer / PM (Former Employee) – Philadelphia, PA – November 2, 2018
I was a contractor for them and they offer me permanent but I refused due to salary issues. Most of my friends are working here for a long time and they are happy and moved up. I will go back if I had the right opportunity as an employee.
Huge company so u can easily get lost or stay the same for years.
Customer Service Representative (Former Employee) – wilmington De – November 2, 2018
Comcast is a great place to work. It wasnt really for me the envoroment was relaxed but the job itself was stressful. I would reccomend anyone to work there just be ready for customers that constantly argue with you daily
Flexible hours that allows me to work remotely. The option to schedule my customer appointments or meetings based on my availability and customers availability. Managing my time to be productive with prospects. Having meetings to discuss proposal and new services. Contacting customers and following up on emails and messages within a timely manner. Presentation of new services and reviewing proposals within the community and addressing individual customer related issues as needed.
With comcast, the work you put in is what you get out of it. It's actually a good place to work. As long as you like sales. The commission is pretty good, I average around 1100 dollars for commission and thats just me, not some top performers. The only downside for me would be the inconsistent scheduling.