Retention (Current Employee) – Union, NJ – October 15, 2018
The company tries to give incentives to make up for how stressful the job is but ultimately the base pay isn't sufficient especially for new hires commission is getting lower and sometimes with the first call resolution gate people don't even get it.
Great coworkers, prizes for incentives on a regular basis, picnics
Adherance to schedule is unrealistic since process changed for exceptions, low pay, stressful customer interactions
Retention Agent (Former Employee) – Sterling Heights, MI – October 15, 2018
From the interview down to the hiring process, I would recommend this job to anyone. The benefits are great and so is the pay. Only thing I would say if I have never worked in a call center then you need to be prepared because it is not easy.
Sales position is fine and possible to make money but not everyone does and it will have a big turnover. It is a very small base and then your money comes with commission. Have to try to get money from everyone . As much as you can even if there elderly to make any decent living.
Staff (Current Employee) – Philadelphia, PA – October 14, 2018
Comcast offers many opportunities and room for advancement. The company's leadership is always looking to transform the company and ensure that is evolving and growing. The leadership is not content to let the company remain static.
Sales Associate (Former Employee) – United States – October 14, 2018
You Plan your day, which area you decide to go knock doors the best time is in the late evenings when people are going home. Your supervisor always check up on you to see how you are doing in the field. The job can get very frustrating when you cant make a sale for the day, but when you get that sale the feeling is so good.
Sales and Marketing Specialist (Former Employee) – Concord, CA – October 14, 2018
The titled statement is a company slogan, and that is what you make it, and at the end, yes I loved my job. I truly appreciate the company. A manager is only as good as the person, and you can not directly blame a company on that. So as far as my direct leadership has gone, it's been up and down. The company however changed my life. Before I was working for a major pharmaceutical company barely making $9/hour, once I started with Comcast I immediately doubled that and included great perks and benefits. Of course you receive the standard vacation, 401k, tuition reimbursement, PLUS FREE CABLE and INTERNET! And your service never goes out or has issues, NEVER! You receive discounts and free tickets to universal studios plus a million other places. Like life and happiness, a job is what you make it, and Comcast is the company to work for in any job market.
Cable Technician/Installer (Current Employee) – Denver, CO – October 13, 2018
surrounding with awesome team I work with, amazing supervisors, managers, an organized team and so helpful. I've learned a lot of experience how to deal with different customers beside solving and troubleshooting many kinds of issues we've met , be more organized and so professional in your job. the most hard thing is working in field in winter especially when snowing. what I like most is dealing with diversity of people come all over the world and that I can condense them to like comcast although they have an issue with their service.
Cable Technician (Former Employee) – Peachtree City, GA – October 13, 2018
Comcast has a self service tool that allows the company to be as hands off as possible.They let you enter time for you work and set up all your own benefits, direct deposit, etc etc. the tech culture is buddy buddy as far as advancement in the company goes you need to be close with management and local supervisor. Techs in my office would gossip and complain about things that were not in there control like a customers account being overdue and not wanting to go to the job because it wasn't paid on time. Not being able to get in touch with a local manager to make a complaint about another tech or supervisor. long story short if you like working in a environment when the people you work with absolutely dread their jobs, complain and gossip all day everyday. Then a Comcast tech is the job for you. As far as the upper echelon of the company I would have no comment.
Customer Service Representative (Former Employee) – Beaverton, OR – October 13, 2018
They will tell you job and department is safe from layoffs, then they the whole department, and move your job to another state. Very poor communication. ENPS was established to get rid of people or departments that are honest. They do have great benefits.
Communications Technician III (Current Employee) – Cherry Hill, NJ – October 12, 2018
Being a Comcast communication technician is a great place to work if you just want a job. Career advancement is possible but only only comes with a 5% pay bump, so even as a senior technician youre still not making great money. Long days, hard work, and sometimes dealing with beligerant customers who hate the company and take it out on you.
Tier 2 Technical Support (Current Employee) – Charleston, SC – October 11, 2018
I love working at Comcast...period! Plenty of room for advancement/ career opportunities! And the benefits and pay are highly competitive. Success depends on your efforts! Show up for work and stay productive, you'll be fine!