In the morning, I will be assigned to contact customer for service call within stipulated time. In the later part of the day, I have to review investment products documents, monitor rework and follow up. I also perform report review and ensure that audit trail is being followed up. Lastly, i have to prepare reports for branches and other ad hoc duties. The perks on this job is that there are courses to attend funded by the company. There are promotional products only offered to Citi employees.