Committed workforce working toward common goals while assisting each other.
Service Assurance Technician (Current Employee) – Minneapolis, MN – April 20, 2018
Typical day at work was in a cooperative environment among the Service Assurance group. Provides Tier 1 support for design service group central office and outside technicians and Local Network Organization.Monitor, survey, and analyze inter office facilities.
Perform remote testing, isolation and restoration of DS1 and above services including SONET, DWDM and COSP Technologies using various software applications.
Interact with the GEMC, CO techs, field techs, FAA, and NMA database group.
We worked with a common goal of addressing the alarms in a timely manner. To ensure accurate and quality of reporting we also worked together as a team. Each member had something to offer and was willing to assist others an help them learn, and understand processes. I learned that collaboration within a team and working together toward a common goal is always best. The culture in our work place was very diverse and people respected each other. The manger we helpful when needed but we did most our work independent of their direction. I enjoyed the fast pace, environment and the collaboration of our team. There is so much knowledge and willingness in my work group to share that, made it one of the best jobs I had in the 29 years with the company
Benefits, health, dental, vision, vacation
moving job to another state