CenturyLink Employee Reviews

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good
Broadband Technician (Former Employee) –  Longmont, COSeptember 20, 2018
many great years ,Lineman,installer,splicer and a broadband tech.Loved my job did all that was expected of me and more. Helping customers was upmost.
Pros
great pay
Cons
none
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Just last supervisor was not a team or employee builder
Technical Support Representative (Former Employee) –  Monroe, LASeptember 20, 2018
Ok company to work for. Some supervisors are all about wanting to make the employees better and reap the benefits of good workers and happy workers. Some just look to see who they dont like to replace.
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Very large company just got larger
Account Manager (Current Employee) –  ChicagoSeptember 20, 2018
There are a lot of systems and processes that have been added with Level 3 merge. It has never been easy to process orders, but management helps...just slowly.
Pros
A ton of resources
Cons
A lot of hurdles due to company size
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Overall good place to work
Customer Service Representative (Former Employee) –  Monroe, LASeptember 20, 2018
Work is not too demanding as long as you stay on top of your duties; pay could be increased a bit for off-line staff but health benefits were excellent; good efforts to build team/dept morale and engagement with out of office activities and team events
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Great company to work for if you are willing to work hard.
Supervisor of Special Circuits (Former Employee) –  Des Moines, IASeptember 20, 2018
I loved working for this company. The employees are amazing and the culture is one of the best. I spent almost a decade here, and would work here again in a heart beat. I will say though, you get what you put in. If you are willing to put in the effort to move up in the company you will go far.
Pros
Good benefits. Great Pay. Amazing people.
Cons
For union employees, schedules not very flexible.
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Typical Day
Account Consultant (Current Employee) –  Bristol, TN/RemoteSeptember 20, 2018
Typical day: Managing accounts, sales support, follow up regarding services, collaborate with internal and external upper management, maintain internal and external client relationships.
Pros
Flexibility
Cons
Work overload
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extremely stressful environment
Retention Specialist (Former Employee) –  Phoenix, AZSeptember 19, 2018
If you like being yelled at by customers and your supervisor, this is the job for you. I had to get out before I lost my mind. Many times the client was yelling on the phone and from the other side of the room I can hear the supervisor yelling to me as to what to say. I don't work like that.
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Change is for the good
Release Management Manager (Current Employee) –  Town and Country, MOSeptember 18, 2018
When I started at CenturyLink it was owned by Savvis Communications. And everyone got along for the mist part. And it was a good place to work at. Since then CenturyLink purchased Savvis Communications and things have been a struggle. To have VP level employees say that they are having a problem filling empty positions within the company fast enough as they open should show how difficult it is to work there.
Pros
Learning new stuff. Working with other teams, Completing projects or CRQs with happy clients.
Cons
Applications that don't function properly.
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A place to grow and learn
Senior Sales Operations Manager (Former Employee) –  Charlotte, NCSeptember 18, 2018
The culture was open and friendly. The management gave everyone opportunity for advancement. The intranet had a wealth of information and training. SalesForce was the main tool I used, and when I first started I did not know how to use it. With dedication and focus, I taught myself how to use it, as well as using the training.
Pros
Free Coffee
Cons
I supported the Central region, which is a different time zone.
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Constant acquisitions, unstable for all who are not Monroe, LA bound
IT (Former Employee) –  Gardner, KSSeptember 17, 2018
For all employees caught up in an unfortunate acquisition, most will be on a 2-4 yr phase out by first being outsourced with the improbable promise that you might be able to find another job. IBM will burn most people in this situation but I will say that CTL did a hard negotiation with them to ensure that former employees were not just treated like a mere obstacle. Aside from that, you may be on the account but you will learn quickly that you are definitely no longer a part of the actual company. Two acquisitions occurred during my tenure, and during both, it was observed that the inevitability is that you will lose your job. Many wait it out thinking a compensation will be worth it, but honestly that is a personal choice, however, it goes without saying it is easier to find a job when you have one and not having to compete with so many others during the mass layoff phases.
Pros
Despite the inevitable layoff for employees who come in from an acquisition, they will negotiate a descent payout package with the outsource / phase out company
Cons
All but guaranteed to lose your job unless you live or are willing to move to Monroe LA
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Great place to work, was very happy there
Credit Consultant (Former Employee) –  Saint Paul, MNSeptember 17, 2018
It is a great place to work,Great benefits, Management was good to work for and recognition for accomplishments was encouraged., Was great to be able to take classes after work.even if it didn't have anything to do with your current job.
Pros
Great Benefits
Cons
Sales
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No Career Advancement
Senior Analyst (Current Employee) –  Monroe, LASeptember 17, 2018
Though the company provides employees the opportunity to apply for internal positions, Managers are able to prevent experienced employees from getting interviews and moving to other areas of the company. This is very discouraging, especially if you work in business unit that is not growing.
Pros
Benefits
Cons
Career progression
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Stable Company
CHANNEL ACCOUNT SPECIALIST (Former Employee) –  Denver, COSeptember 17, 2018
Benefits offered were good but there was a lack of career path and moving up within the company.
Management seemed to be inexperienced and the turnover in management was high
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Inconsistent policy and changes with mergers
Customer Care Specialist II (Current Employee) –  Coudersport, PA 16915September 17, 2018
My team manager has been excellent, but company policy overall is inconsistent and poorly communicated between teams. Changes are made within systems that are not coordinated with team members so the changes can be implemented smoothly. Company is trying to automate service where the systems cannot handle it. Ultimately, automation will lead to reduction in force. Extra work is added without comparable salary adjustment.
Pros
good benefits, able to work from home
Cons
Little chance for advancement or raises
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Job is ok
Technical Support (Current Employee) –  Apopka, FLSeptember 16, 2018
Job is ok, very fast paced and could be very stressful on your mental. A good entry level job to start off with but would not recommend as a career path.
Pros
Start off with a lot of PTO
Cons
Mental Stress
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Processes are too hard
Lead Sales Compensation Analyst (Former Employee) –  Seattle, WASeptember 16, 2018
The people that work at CenturyLink are great but ever since the merger with Level 3 Communications the company has made a huge shift and it seems now instead of being able to help you have to say no more often or you don't have the necessary training or tools to help. It is a big hurdle in providing customer satisfaction. Turn overs among the sales reps is high and the company should look at this. Instead of making someone do tons of work and go to 2 or more people to get something done allow for a one stop process. The company really needs to look at this because it is getting in the way of getting the job done. They are so focused on money they are forgetting to invest in their people. They are doing lay-offs in area's they should not and putting triple work on people that were already overloaded and not giving pay increases for all this extra work. This is not going to make them a strong company. A strong and successful company starts from within so maybe invest in your people rather then the high level executives getting rich. A merger does mean you will have lean years but you shouldn't take that out on your workers you will stop getting good talent to do the job and CenturyLink will keep getting bad reviews and no one will want to work for the company.

CenturyLink currently has a lot of great people working there take a look at that and build on that. Listen to your employees and give them the tools they need to do the job and allow them to do the job for their customer. Pay the sales reps what they deserve and allow them to earn a lot when they succeed.
  more... If the company can get back on that track then they may have a future.  less
Pros
People
Cons
Upper Executives
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Very friendly work place
Operations Technician II (Former Employee) –  Herndon, VASeptember 16, 2018
I had a very good time working at centurylink because of the atmosphere, There was people speaking that I've never seen before and people speaking on a regular basis.Management was very helpful and understanding to your work and personal needs.
Pros
Free coffee alday
Cons
Down time from work
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Boa projeção para o mercado externo
Administrador de DataCenter (Former Employee) –  Capital Federal, Buenos AiresSeptember 15, 2018
CenturyLink é uma empresa de grande porte a nivel mundial. Renomada como Datacenter, porém a gerencia dos operadores de DOC não é motivador ao Empregado.
Pros
Flexibilidade com o horário e Home Office
Cons
Manager DOC
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Toxic Culture
Senior ISP Engineer (Current Employee) –  Cedar Rapids, IASeptember 15, 2018
People refuse to work together to get the job done. All about holding your job close to the vest, not doing your job, and everyone complaining about how others do their job.
Pros
Salary was what I was looking for
Cons
Toxic Culture, too many processes and systems for every task
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Decent place to work
Field Technician II (Current Employee) –  Denver, COSeptember 14, 2018
This is not relevant to my job Search. Some roles at CenturyLink are lucrative and demanding, others are necessary for the company to succeed, but are not valued by management.
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Overall rating

3.5
Based on 3,050 reviews
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3.5Work/Life Balance
3.7Salary/Benefits
2.9Job Security/Advancement
3.1Management
3.3Culture