Anything you say can and will be used against you.
You are consistently monitored and the open door policy has no limits.
During training, you are taught one way, then you are redirected to do what you were trained not to. You will get told to handle a situation one way, but during coaching sessions, you may get redirected.
You cant always access certain systems necessary to appeal certain customer surveys and/or internal quality numbers.
Key, never say no or imply no to a customer, even if the answer is no.