Fun and a good place to work to learn up and coming book titles
customer service by answering phones (Former Employee) – San Jose, CA – August 21, 2018
During an opening shift I would stock the books before customers arrived, retrieve online hold orders, and clown the store. Throughout the day I would answer phone calls, help at register, assist customers in locating particular items, keep the store organized, set up tables and sections for book promotions, and reorganize the layout of the sections in the store. During closing I would put items back in their places and make sure the shelves were organized. This work place trained my in different locations in the store so I would be able to help in every area. This helps me gain experience at register, how to answer and assist customers over the phone, organize, and see new books/movies/music coming out that I would not had heard of otherwise. The most difficult part was learning how to juggle helping customers on the floor and on the phone at similar times.
Learning every section helped me feel a part of the entire store, my co-workers and managers were also helpful and nice to work with.
At times there seemed to be a lot going on, such was customers on the floor, the phone ringing, and trying to keep the floor organized.