Customer Service Representative (Former Employee) – Reston, VA – March 13, 2017
Working at Barnes and Noble in Reston then Fairfax VA, made me smile. But I have to say one in Fairfax was the best, being a lead in the kids department was the best. Seeing the kids eyes light up when they get a new book just makes you smile. Getting to work with all ages and discussing different books.
The management is the best there too, the store manager is always there with a smile and they treat you like family. No matter how your day is going, they are there for you.
Digital Sales Lead (Former Employee) – Lafayette, IN – February 2, 2018
Barnes & Noble does not treat their employees well. They understaff and underpay. Upper management is often weak. For example the District Manager in Indiana is disrespectful and unwilling to help or support her employees. It was common knowledge that one ASM at the Lafayette store was abusing her employees and multiple reports were made to HR. The DM ignored all complaints and lost half a dozen employees due to her neglect. The ASM recently left and many of the employees have returned to the store.
Bookseller/Cashier (Former Employee) – San Antonio, TX – February 1, 2018
Despite the problems that I had with the store manager, working here was a dream come true. I have had the best conversations with customers here. The environment is something you can easily adapt to. There are days you get lines and a bunch of questions, but I have never had a bad day here.
Assistant Manager (Current Employee) – Redlands, CA – February 1, 2018
Barnes and Noble has difficulty navigating changes to the retail and media industries and evolving customer expectations. As an employee, this can be frustrating as goals can change frequently and with little notice or clear direction.
great discount, decent vacation time for full time employees
lack of full time positions and upward mobility options
In someways all big box stores are the same...B&N was somewhat different. No stories about the company being designed on a "Napkin"at dinner, etc. started as a REALLY great place to a good place. Thus is the way things change.
Barista (Current Employee) – Memphis, TN – January 31, 2018
Never gets too boring, there's always something to do. Definitely not the best place to work, but far from the worst. As long as you work at a steady space, and keep that customer welcoming smile on a swivel you'll do fine.
Great retail experience, not reccomended for the long term.
Receiving Manager/Bookseller (Former Employee) – Lakewood, CO – January 31, 2018
I came into bookselling before the digital age and it is a night and day difference between when I started and when I left. It was a very close knit community early on until the family that owned barnes, sold majority to investors. It promptly went from caring deeply for its employees and rights to not so much. Very washed out corperate mentality. But good recourse to move up within the ranks to a certain degree
Flexiable hours for students, great testing platform for ratail
All hours of work including weekends, always on call, management
Head Cashier (Current Employee) – Clearwater, FL – January 31, 2018
B&N is a fun place to work and you get to meet a lot of interesting people. However, if you are looking to advance then this is not the correct place to do so. Depending on each store, higher management can either empower you to succeed or in other cases it can throw up a road block and have you coast along with promises of advancement and training that never come.
Café Manager (Current Employee) – Tucson, AZ 85711 – January 30, 2018
Very diversified staff and cultures. A very quick-paced atmoshere and standing for long hours. The hardest part of the job is lack of hours for proper training. The most enjoyable part of my day is getting to know all of our regular customers by name and making new customers feel welcomed to become a regular. becoming a cafe manager inside a bookstore gives me the opportunity to cross train as a merchandising manager to zone, shelf, and set up displays.
Barista (Current Employee) – Cheyenne, WY – January 30, 2018
I truly love Barnes and Noble, not only because I'm an avid reader, but because its a relaxed and friendly environment. I highly recommend applying to Barnes and Noble if you're looking for a productive yet friendly work place.
As an seasonal worker at Barnes and noble it gave me a lot if thinking time because it was always very laid back with peaceful music. My Manger was awesome and as a book lover I Lover I loved being in the atmosphere with readers.