A company that cares more about the bottom line than their employees
Bookseller/Customer Service (Current Employee) – Saint Augustine, FL – April 17, 2018
When I started working at Barnes & Noble, I was excited to work for a company that seemed to work hard to create a positive experience for both customers and employees. But over the last decade, I've seen staff, hours, and benefits get cut and positions be eliminated. The company is clearly trying to do the same amount of work with fewer employees, which leaves everyone stressed and unhappy. We all do the best we can, and most of the time, customers appreciate that. I have the privilege of working with some great people, and when things are running smoothly, everyone is happy. Ultimately, it's retail, so the kind of day you have depends a lot on the customers. Just be prepared to hear a lot of people say "I'll just order it off Amazon."
If you love books, it's a great place to see what's new, and talk to like-minded individuals, and employees are allowed to "check out" hardcover titles to read for 2 weeks. They also get a 50% discount on drinks and food in the cafe, which is unquestionably everyone's favorite perk. If you're looking for medical benefits though, they're only offered to full time employees now, and there are exceedingly few full time positions left.
50% cafe discount, 30% discount on books
No benefits, variable hours, low pay