Company has completely lost its identity, with a great deal of its focus going to overpriced toys, shoddy tablets, and other assorted gewgaws, while whittling down its selection of books. Revolving door at the top, with 5 CEOs in as many years, no coherent vision or direction. Massive layoffs of key personnel. Payroll slashed, workload increased exponentially. Corporate leadership changes directions every time the wind blows. Every year I think it can’t get worse and it does, and I’ve been with the company for a LONG time. Pay is not even close to competitive. After minimum wage increases, was promised a market increase that never materialized. Work life balance is a joke, employees expendable. Crummy pay and stressful workload means high turnover, which means you’re always training people who never become experienced enough to be efficient workers or good salespeople. Don’t know why I’ve stayed. Stay away.