Very poor management, No career development
AppleCare Technical Support Advisor (Former Employee) – Singapore – April 6, 2013
I worked in Apple for two and a half years as a technical support. The volume of calls was very high. I only had 7 seconds free time between calls.What's worst, the lunch time was only 40 mins and this situation lasted from the first day I joined Apple till the end of 2011. While advisers were busy at work, the managers always had time for making jokes and talking nonsense. When the emergencies happened, they never provided any helpful advice.Pushing the duty is their best way to handle them.The whole AppleCare department only cares about the good result of customer's surveys, which uses to justify your performance of work.Your good other aspects, they won't care.The management always advocated how good Apple was and how many good opportunities they provided.So far, I haven't seen any.These kinds of bad things only happened in AppleCare department. However, I have experienced something bad and there is no any expectation on other departments of Apple.
free starbucks coffee and tea
high volume of works, stress, very poor management!