A typical day at work in the Novotel Hotel is usually hectic but fun and exciting. I have gained numerous skills while working at Novotel Hotel. Along with waitressing, I learned how to treat and handle a guest. Keeping a guest satisfied is extremely important. We have to listen to our guest and try to provide them with service that they require. If such a request comes along where we are unable to fulfill, we can give them an alternate option. We try our best not to say "No" to a guest. Being a banquet captain, I have acquired leadership skills. I have learned to teach and guide staff on how to serve the guest. I was also able to learn how to be a part of the operation team. The hardest part of the job was when it would become extremely hectic and busy, however, I was able to overcome that as I got used to such an environment. The most enjoyable part has been working together with my teammates and being able to feel accomplished and satisfied after such hard work.
It can get extremly tiring